Service Operations Manager - Mobile Business Group (MBG)

General Information

Req #

WD00066774

Career area:

Information Technology

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Monday, June 24, 2024

Working time:

Full-time

Additional Locations :

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Lenovo’s Services Support business is extremely critical in Lenovo’s overall services led transformation journey. The Asia Pacific Services Support function is responsible for Services Delivery to all our customers across all Lenovo & Motorola entities in the Asia Pacific region (13 countries in scope).

As the MBG Service Operations Lead, you will be responsible for the below –

• Devising & executing a Go-to-market strategy for service delivery for the Asia Pacific Motorola business

• Managing projects for service delivery scale up across key markets in Asia Pacific geography for the Motorola business

• Designing & executing consistent governance mechanisms to enable business visibility & decision making across all regions in Asia Pacific

• Driving executive reviews by providing actionable insights to business leaders.

• Ensuring all performance measurements and KPIs are in line with business priorities.

• Ensuring data requests around reporting and dashboarding are met periodically. Drive the simplification, digitization & automation of reports and processes.

• Liaison with business and finance stakeholders to ensure measurement accuracy.

• Demonstrate strong partnership with all Services Support leaders and delivering customized support in terms of data analyses & insights basis business priorities.

What are we looking for?

• At least 10 years of relevant experience around Service Operations, preferably for Mobile phones in the Asia Pacific geography

• Strong passion for metrics, business insights and analytics

• Mandatory to have people managerial experience & advanced excel skills

• Past exposure to building MIS / Dashboards (Power BI, Qlik etc)

• Experience as a Business PMO preferred

Additional Locations :

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

• India

• India - Karnātaka

• India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

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Kindly verify job offers through the official Lenovo careers page (https://jobs.lenovo.com/en_US/careers) or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.