Additional Information

Job Number 25020377

Job Category Administrative

Location JW Cam Ranh Vietnam, One Marriott Drive, Khanh Hoa, Khan Hoa, Viet Nam,VIEW ON MAP (https://www.google.com/maps?q=JW%20Cam%20Ranh%20Vietnam%2C%20One%20Marriott%20Drive%2C%20Khanh%20Hoa%2C%20Khan%20Hoa%2C%20Viet%20Nam%2C)

Schedule Full Time

Located Remotely? N

Position Type Management

HOTEL DESCRIPTION

Cam Ranh bay is located in the Khanh Hoa Province south of Nha Trang. It is a protected inlet off the South China Sea situated between Phan Rang and Nha Trang, approximately 290 KM northeast of Ho Chi Minh City. As an upcoming resort destination, it is well known for its white sandy beaches and pristine turquoise waters.

JW Marriott Cam Ranh Bay Resort & Spa comprise of 274 rooms and villas with seaview and 360 meter of beach front. The resort offers 7 restaurants and bars, 1 ballroom and 4 meeting space at a total event space of 880 SQM. Facilities include 2 resort pool, kids club, fitness centre and spa with 8 treatment rooms and suites. The Hotel is approximately 15-minute drive from Cam Ranh airport, and a 40-minute drive to the Nha Trang city center, the capital of Khanh Hoa Province. The hotel is projected to open in Q3, 2025.

JOB SUMMARY

Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Vietnam, with pre-opening and resort experiences.

Education and Experience

• High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.

OR

• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.

• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

• Makes new files, maintains existing files.

• Maintains giveaway/donation files and assists in making reservations.

• Provides administrative support to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers department phones.

• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

• Sorts and distributes mail.

Providing Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

• Signs for managers and release, with specific permission.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.