This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6579674

Summary/Objective

The product specialist position is responsible for identifying and assisting customers with all their car buying needs, providing exceptional customer service and creating a memorable care buying experience. It is the product specialists responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction.

Essential Functions

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Directly responsible for selling vehicles, volume and customer satisfaction standards, as set at the solid discretion of the dealership.
• Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customers vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicles operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Conduct telephone transactions courteously and promptly.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws, which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend sales meetings.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions.
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.