OMB NO: 1625-0120 Expiration Date: 01/30/2025 Announcement #: 5722Pay Plan/Series/Pay Band: NF-0303-02Opening Date: 24 May 2024 Work Schedule: Full Time (30-40 hrs/wk) Closing Date: Until Filled Salary: $18.50 DOE Position: Lead Desk Clerk (Mixed Duties) (2)Location: Kodiak, AK Who May Apply: All Sources MWR Kodiak Guest HousingDUTIES: Functions as Guest Services team leader under the direction of the Guest House manager. Follows procedures to ensure hotel guests receive exceptional services by properly trained Desk Clerks. Serves as a resource in the area of Hotel Guest Services’ Standard Operating Procedures and assists manager with guest concerns. Interacts professionally with staff members and hotel guests. Interview incoming guests to determine their status in order to assign appropriate quarters and answers questions pertaining to rules and regulations governing the assignment and use of quarters, issues room keys. Responsibilities: 1. Make and confirm future reservations, ensuring accurate payment methods are collected 2. Audit daily Front Desk work for accuracy 3. Makes customer service number one priority 4. Deals with guests in a positive manner 5. Ensures the safety and well-being of guests 6. Greets and checks-in/out guests efficiently 7. Keeps the lobby and coffee station tidy 8. Conducts floor checks periodically 9. Responsible for responding to complaints in a positive manner and resolves the issues. 10. Provides input to the Guest House manager in evaluating and reviewing Desk Clerks job performance. 11. Responsible for training and supporting Front Desk Clerks. Additional Duties: As needed or not more than 25%: Assist the hotel manager and housekeeping department with the cleaning and sanitizing of guest rooms. Cleaning and sanitizing include the following: 1. Understand chemical usage to clean/service guest rooms and safe storing of chemicals. 2. Dust, strip and remake beds with clean linens including rollways. Ensure rooms are vacant, cleaned and serviced properly for arrivals. 3. Install Packn'Plays and rollaway beds; includes making the rollaway beds with clean linen. Performs other related duties as assigned. You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.QUALIFICATIONS REQUIRED: Minimum: 1. Ability to add, subtract, multiply and divide at the level necessary to complete required reports. 2. Available to work weekends, evenings, and holidays, and able to be in an on-call status to assist with guest lockouts. 3. Ability to work as a team player. 4. Ability to work independently.4. Read, write, and speak fluent English to communicate effectively with guests and staff. 5. The aptitude to handle guest interactions with tact and patience. 6. A background clearance conducted after hire. Applicant must pass this clearance successfully. Continued employment is contingent on favorable background check 7. Physically able to lift 25lbs and carry for a reasonable distance. 8. The ability to climb, bend, lift, push, and pull as required to complete tasks. 9. Ability to stand and work long hours. Preferred (in addition to the minimum): 1. One (1) year general experience working in hotel and/or hospitality industry. 2. Demonstrated leadership experience USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS: By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere:•Paid Annual and Sick Leave •Holiday Pay •Medical/Dental/Vision Insurance •Flexible/Dependent Spending Account •Pension Plan •401k Savings Plan •Life Insurance •Short Term/Long Term Disability •Tuition Assistance •Paid Parental Leave *Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.OTHER ESSENTIAL INFORMATION:-Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.-Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.-Must satisfactorily complete a Federal Background check.HOW TO APPLYAdditional Information on how you will be evaluated:Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through the National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.Search by location or Job Title for: Lead Desk Clerk (Mixed Duties) (2) 5722Kodiak, AK, USEqual Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status. PRIVACY ACT NOTICEAuthority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualify them for the job they are applying for.Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-new, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.