Description:

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Residence is responsible for assisting the Residence Manager and Assistant Front Office Manager - Residence overseeing daily operations, coordinating with various department and providing administrative and guest service support. The role is required to supervise and train staff in order to maintain quality service and operational efficiency, ensuring address resident inquiries, concerns and special requests in a professional and timely manner.

Qualifications:

• Diploma or Bachelor's degree in Hospitality or Tourism Management

• Minimum 2 years of experience in a similar role with international 5-star chain hotel or serviced residence.

• Strong leadership, problem-solving and communication skills.

• Knowledge of front office operations, housekeeping, and guest relations.

Primary Location: MY-Kuala Lumpur

Organization: Hyatt Regency Kuala Lumpur at KL Midtown

Job Level: Full-time

Job: Front Office

Req ID: KUA002867

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.