Description:

Join our team at Alila Bangsar Kuala Lumpur!

As a Front Office Manager, you’ll lead the front office team to deliver seamless operations and exceptional guest experiences while upholding Hyatt’s renowned service standards. This is your opportunity to drive excellence, inspire your team, and elevate the guest journey in a dynamic luxury hospitality setting.

Key Responsibilities:

✔ Lead and oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest services.

✔ Drive guest satisfaction by managing inquiries, complaints, and special requests with professionalism.

✔ Optimize room revenue and maximize occupancy through effective yield management and up-selling strategies.

✔ Implement guest service improvements based on feedback and operational insights.

✔ Train, mentor, and develop the front office team to uphold service excellence.

✔ Ensure full compliance with Hyatt brand standards and hotel policies.

Qualifications:

What We’re Looking For:

✔ Diploma or Bachelor’s degree in Hospitality or Tourism Management.

✔ Minimum 3-5 years of experience in a leadership role within a 5-star international hotel.

✔ Strong leadership, communication, and decision-making skills.

✔ Passion for delivering outstanding guest experiences and driving team performance.

If you're ready to take on this leadership role, apply now and be part of something special at Alila Bangsar Kuala Lumpur!

Primary Location: MY-10-Kuala Lumpur

Organization: Alila Bangsar Kuala Lumpur

Job Level: Full-time

Job: Front Office

Req ID: KUA002863

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.