Role Overview:

As a Delivery Lead, you will be responsible for working with clients, suppliers, business partners, leading Avanade delivery teams in achieving revenues targets.

Key Role Responsibilities:

Primary Role: Account Lead

Work with client Hiring Managers and Delivery Leads and influence them to assign more roles to Avanade to increase the Avanade revenue attainment.

Take active role in sales activities and account planning as required along with Accenture

Manage expectations with the delivery leads on the cost and job description & requirement for the roles assigned to Avanade.

Ensure overall operations achieve revenues goals and project onboarding.

Own partnership with suppliers, business partners, cross-functional technology and design teams to ensure consistent, beneficial client interaction, and revenues goals and attainments.

Secondary Role: Delivery

Lead by rolling up your sleeves with your team's work across all phases of Avanade projects.

Manage project engagements with application leads.

Understand project technology challenges, liaise with technology leads to provide solutions to solve problems.

Lead project, requirements such as capabilities demands, supplies, financials related queries, with project leads and business partners, internally and externally.

Manage customers, and business partners, team members to ensure high quality and timely resolution of customer issues, revenues attainment for projects, accounts and company.

Analyze and resolve customer, operational challenges, that may be non-standard to achieve company goals.

Design conceptual resolutions for operation needs cater for the future.

Ensure all resources are utilized and leveraged appropriately, on day to day, accordingly tasks assignments and priorities.

Keep track of the performance of Avanade employees and take proactively action if there are issues with the performance.

Lead continuous improvement in project and proactively identify potential challenges, deliver customer success and business productivity.

Key Role Skill & Capability Requirements:

You understand the nuts and bolts of system implementation, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your team.

Good Understanding of financial and insurance domain

Experience in a management or leadership role.

Excellent client management skills and the ability to work with customers to develop and manage an action plan

Understanding of common industry standard business practices supported by technologies

Experience with business management software (Microsoft preferred - not mandatory)

Experience working in a Software as a Service (SaaS) environment

Understands project deliveries that supports the business application to be implemented. In particular, understands the following:

deliveries implementation, and management

System application and platform

Banking and Insurance domains

Experience consulting with external clients on complex projects, including in leadership roles

Experience working with local, global teams on technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Self-starter and able to work independently with minimal supervision

Preferred Education Background:

Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering.

Preferred Years of Work Experience:

Minimum of 10+ years of relevant system implementation experiences

Accountabilities & Metrics:

Revenue Attainment

Relationship with Client Delivery Lead

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.