Job Title:

Sr Manager Operations

Job Description

Sr Manager Operations|

Responsibilities:

• The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.

• The resource should have in depth knowledge of managing operations metrics – depth and width

• The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operations

• The resource would be responsible for maintaining a strong customer relationship

• The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership

• Should have handled large teams in HC process with in depth HC knowledge of payer and provider business

• Should be able to scale up and provide leadership to teams as the centre grows – HC to non HC business

Desired Skills:

• Should have handled P n L responsibility

• Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of

process know how)

• Ability to think out of the box - strategic thinking

• Very high focus on implementation - essential for process delivery as per SLAs/ SOWs

• Ability to interact and manage multiple customers

• Should be Analytical

• Preferred from 3rd party BPO

• Ability and proven track record to manage large teams effectively

• Good project management skills

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

Time Type:

Full time

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