Enterprise Technology is looking for an individual with strong technical and troubleshooting skills to support wireless network operations at Walt Disney World Parks and Resorts. The Wireless & Network Technician will provide remote and field support, be accountable for site surveys, equipment installations, and implementation of wireless solutions across property. This individual should have a shown understanding of Wi-Fi, Cellular, and Radio networking proven through past examples.

This position will report to the Manager, Telecom Network Operations & will be on-site in Orlando, FL.

What You Will Do

• Provide hands-on and remote support for Wi-Fi, Cellular, and radio upgrades, installations, and routine & emergency maintenance

• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards

• Provide operational design input into new and supplemental wireless deployments

• Collaborate with other network engineering teams and service suppliers to provide wireless solutions

• Conduct wireless RF surveys to deliver to business units

• Collaborate with internal and external teams to understand issues and recommend wireless solutions

• Perform and interpret survey results and draw conclusions for in-depth troubleshooting

• Perform fiber-optic tracing and patching

• Coordinate and validate network changes

• Provide oversight to cellular and radio project deployments

• Provide level 2 support to triage optical and wireless connectivity issues including, but not limited to: hands on repair, RF Survey, fiber-optic testing, and Heat Map generation

• Respond to and resolve network and wireless failures across property

Required Qualifications & Skills

• 5+ years in the Telecommunications Industry.

• 3+ years network and wireless engineering experience

• Strong knowledge of Wi-Fi and Cellular characteristics, and RF signal propagation

• Solid understanding and experience with enterprise wireless support, sustainment, and implementation

• Solid understanding of cellular based networks including LTE handoff and CBRS technology

• Solid understanding of GPON networks and fiber optic installation standard processes

• Proven ability to use various Wireless survey tools (AirMagnet, PC-Tel, See-Hawk, Anritsu, etc.)

• Solid knowledge of fiber-based networks, networking and GPON solutions

• Moderate experience with Cisco Prime, WCS, or NCS

• Understanding of wireless protocols including LTE, 802.11x, etc.

• Strong understanding of quality construction practices and jobsite safety

• Advanced user of Microsoft Office Suite and Smartsheet

• Strong understanding of Aruba; Mobility Conductor, Airwave, Central, access points and diagnostic devices such as Cape Sensors

• Passion for, and knowledge, of Wireless systems and solutions

• Proven success collaborating with a range of partners

• Documentation experience with test results, maintenance plans, and network diagrams

Education

• Degree in a technical related field, appropriate certifications, or equivalent work experience

Preferred Education

• Bachelor of Science Degree in Engineering, Technology, or Computer Science

• CCNA-Wireless certifications

• #LI-JB4

Job ID: 10091083

Location: Lake Buena Vista,Florida

Job Posting Company: Walt Disney World Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.