Description

We are in search of a Customer Support Representative to join our team situated in Lake Elmo, Minnesota. As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with a wide range of inquiries. You will be given comprehensive training on our systems, processes, and procedures, and be expected to use your problem-solving skills to provide excellent service and help customers navigate their banking needs. This role offers a long-term contract employment opportunity.

Responsibilities:

• Handle a variety of customer inquiries, providing solutions and ensuring customer satisfaction

• Utilize your training to navigate our systems, processes, and procedures effectively

• Work collaboratively with team members to support our customers

• Use your customer service skills to demonstrate care and commitment during each interaction

• Maintain an accurate record of customer interactions and transactions

• Use your problem-solving skills to address customer issues and concerns

• Participate in ongoing training sessions to enhance your customer service skills

• Be available for onsite work as per the scheduled shifts

• Utilize your computer navigation skills to efficiently manage customer accounts

• Review customer accounts regularly and take appropriate action as needed.

Requirements • Proficiency in Customer Service, demonstrating an ability to handle and resolve customer inquiries and complaints effectively.

• Experience in Training, capable of educating new team members on the company's procedures and standards.

• Familiarity with company Procedures, ensuring compliance with internal and external policies.

• Ability to Review and evaluate customer feedback to identify areas for improvement.

• Knowledge of the software 'About Time,' displaying an ability to manage time and tasks efficiently.

• Strong Customer Support skills, showcasing an ability to assist customers in a detail oriented and friendly manner.

• Willingness to work Onsite, indicating a commitment to be physically present at the workplace.

• Proficient in Schedule Interviews, displaying the ability to coordinate and manage appointments effectively.

• Understanding of EOB (Explanation of Benefits), demonstrating a capacity to explain complex insurance details to customers.

• Knowledge of Banking Operation, showing an understanding of the banking sector and its operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .