Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a AML Alerts Review Team Leader to join our Integrated Compliance Services First Line of Defense team at MBPS. In this role, you will manage and coordinate the team's daily operations by prioritizing alerts and cases according to their due dates. This role also handles AML complex alerts and acts as the team's point of contact for inquiries from analysts, identifying, troubleshooting, and resolving day-to-day operational issues. Having strong leadership skills and support the manager and tower lead in executing strategic initiatives of ICS.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Accountabilities:

Leadership:

• Coordinate resources and set daily priorities to meet operational objectives.

• Serve as a process expert and handle escalations in a timely manner.

• Review, collect, and summarize quality control and business reports monthly.

• Provide performance coaching for team members.

• Train new hires and prepare process documentation.

• Conduct or assist with timely and constructive performance evaluations.

• Collaborate with leaders and managers to ensure talent development of team members and enhance team engagement through the execution of ICS initiatives.

• Present baseline review of the team’s process for Business Unit to discuss key opportunities and recommendation.

Individual Contributor:

• Handle complex daily AML Alerts, Transaction Monitoring, Name Scanning and AML data admin task.

• Act as the team's backup for handling daily alerts.

• Review Case Management for MBC DOT Fraud Cases and alert creation of STR (Suspicious Transaction Report).

• Investigate Incoming Foreign wire transfers and Third-party payment on a weekly basis to know the country conducting the transaction and relationship and source of funds for third party payor.

• Assist in the preparation of reports for regulatory bodies and internal stakeholders; example reports include Large Cash Transaction Reports, Electronic Funds Transfer Reports and Suspicious Transfer Reports.

• Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements.

Key Shared Accountabilities:

• Use judgment and knowledge of money laundering patterns to assess whether transactions are suspicious; conduct investigations and make recommendations as to the appropriate course of action; draft suspicious transaction reports where required.

• Investigate and assess the risk of alerts identified by Manulife’s customer risk assessment tools.

• Maintain proper records and audit trail of investigation activity and disposition actions for all alerts.

• Prepare case reports for review outlining the depth of investigation activity, risk assessment, and recommended remediation actions.

• Prepare FINTRAC regulatory reporting within prescribed timeframes to ensure compliance obligations are met and financial penalties are not delivered by regulator.

• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends. Assist in identifying systemic procedural weaknesses and additional training enhancements for Offshore AML Team with a particular focus on unusual activity.

Qualifications:

• Educational and Professional Background: A bachelor's degree in Accounting, Legal, Finance, Business, or related fields is required. At least 2 years of relevant experience in a leadership role with a compliance background is essential.

• Leadership and Team Management Skills: Strong leadership skills are necessary to coordinate resources, set priorities, and manage day-to-day operations. Experience in coaching, training new hires, and conducting performance evaluations is important.

• Analytical and Problem-Solving Abilities: Strong problem-solving and decision-making skills are critical for handling complex AML alerts and transaction monitoring tasks. Ability to assess risk and make recommendations based on investigations is required.

• Communication and Interpersonal Skills: Excellent oral and written communication skills are needed to convey complex issues to staff and management. Strong relationship and client management skills, along with a professional attitude and client service orientation, are crucial.

• Technical Proficiency and Adaptability: Technologically savvy with proficiency in Microsoft Office tools (Word, Excel, and PowerPoint) is necessary. Ability to work independently and collaboratively in a fast-paced environment, along with readiness to work onsite or remotely, is required.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

Tentang Manulife dan John Hancock

Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong.

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com .

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