Deputy Director Mesilla Valley Regional Dispatch

Print (https://www.governmentjobs.com/careers/lascruces/jobs/newprint/4849911)

Apply



Deputy Director Mesilla Valley Regional Dispatch

Salary

$75,440.60 - $117,033.13 Annually

Location

Las Cruces, NM

Job Type

Full-time Regular

Job Number

9006 02-25 EN

Department

MVRDA Operations

Opening Date

02/27/2025

Closing Date

3/30/2025 11:59 PM Mountain

• Description

• Benefits

• Questions

Nature of Work

The Deputy Director of the Mesilla Valley Regional Dispatch Authority (MVRDA) is responsible for assisting in managing the operations of the 9-1-1 Communications Center. In collaboration with the Executive Director, the Deputy Director coordinates operations provides short-term and strategic planning, and conducts administrative functions, including assisting with budget preparation, approving departmental purchases, and developing organizational, dispatch, and call-taking policies and procedures as well as directing the ongoing development of MVRDA’s training and quality assurance programs. The role also involves collaborating with staff, external organizations, and the public to enhance operational effectiveness.

This position requires a strategic leader with strong administrative, operational, and collaborative skills to ensure the continued success and efficiency of MVRDA’s mission.

Position is subject to drug screening and a criminal background investigation in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies.

SUPERVISION RECEIVED:

Works under the general supervision of the Executive Director.

SUPERVISION EXERCISED:

Supervises various staff members as requested by the Executive Director.

Environmental Factors:

Indoor office environment.

Physical Factors:

Light physical demands; mostly desk work, some lifting, and carrying of files and supplies. Frequent to constant use of a personal computer. Regular hand and finger dexterity to handle, feel, and operate various tools, controls, and objects, reaching with hands and arms. Requires close vision and the ability to adjust focus.

Work Situation Factors:

This position entails managing competing demands and effectively handling multiple tasks simultaneously. The role requires a high level of adaptability to meet deadlines and may involve working extended hours beyond the standard business day, including weekends and occasional holidays, to ensure service continuity. Reliable attendance is a critical function of this position, as it directly impacts service quality and consistency. Compliance with State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies regarding drug testing is mandatory for this role.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Fulltime, regular, exempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA).

Fulltime, regular positions are eligible for MVRDA sponsored benefits.

Duties and Responsibilities

(The duties listed are intended only as illustrations of the various types of work that may be performed and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and other duties as assigned.)

• Supports and Assists the Executive Director in the overall administration, management, planning, organizing, and staffing of the PSAP (Public Safety Answering Point).

• Assist the Executive Director in establishing and implementing operational goals, policies, and budgets.

• Participate in, and make effective recommendations regarding, the hiring, promotion, transfer, discipline, and termination of staff.

• Supervise staff in a manner that maximizes efficiency and effectiveness, which may include developing work plans and tracking progress towards goals.

• Conduct performance evaluations of staff which may include correcting work deficiencies, recommending commendations and awards for superior performance; issuing oral and written corrective actions; and executing formal disciplinary actions as necessary.

• Supervise and participate in internal complaint investigations, as needed.

• Ensure 911 and non-emergency call-taking, processing, and dispatching are done accurately and efficiently through training and quality assurance.

• Implement and ensure compliance with organizational policies and procedures.

• Monitor changes in laws and regulations that may affect MVRDA’s operations.

• Recommend to the Executive Director modifications to organizational policies and procedures, as needed.

• Recommend to the Executive Director methods for improving and monitoring various MVRDA programs and service delivery methods and assessing and monitoring workload and administrative support systems.

• Ensure that all reports, forms, and other records necessary or appropriate for the efficient and effective operation of the communication center are prepared, filed, and maintained in accordance with applicable federal, state, and local laws, regulations, codes, and standards.

• Review monthly quality assurance reports and service level metrics; identify and address problematic trends as necessary.

• Maintain or pull reports of call/dispatch statistics for the Executive Director and/or member agencies.

• Oversee compliance with internal, state and national standards.

• Identify new hire and ongoing training and education needs for all levels of staffing and provide information to the training team for program development.

• Review the training curriculum to ensure effectiveness and make modifications as necessary.

• Assist in the preparation of the annual operational budget for MVRDA.

• Monitor and manage operational expenses throughout the year.

• Collaborate and communicate with neighboring Public Safety Answering Points (PSAPs) and emergency services agencies to provide high-quality public safety services.

• Build and maintain relationships with other emergency response agencies, including law enforcement, fire departments and EMS.

• Attend and participate in various professional and industry group meetings and committees.

• Provide advisory support and act as a liaison to committees, vendors, community partners, the public, and regulatory agencies.

• Stay abreast of new trends and innovations regarding communications center operations, call-taking and dispatch services, emerging products and enhancements and their applicability to the communications center's needs.

• During the Executive Director's absence, stand in for the Executive Director of MVRDA.

• Develop and implement programs related to research, grant writing, grant management, and program evaluation, as requested.

• Secure bids for equipment, services, and capital projects, as required by the Executive Director.

• Maintain confidentiality of all information regarded as confidential under MVRDA policy and/or applicable law.

• Support creative thinking and problem-solving and encourage participatory decision- making when appropriate.

• Always represent MVRDA and self in a professional manner.

• Work in excess of 40 hours in a work week, as required, including evenings, holidays, and weekends, including being on call, as needed to maintain 24-hour coverage of the emergency communications center in times of severe personnel shortages and disaster.

• Perform related duties and responsibilities as required.

Minimum Qualifications

• Associate’s degree in emergency management, public administration, business administration, public safety, or related field preferred.

• A minimum of five (5) years of progressively responsible leadership and management experience in a public safety communications facility preferred.

• Ability to obtain NCIC certification within six (6) months of hire.

• Ability to obtain NM Public Safety Telecommunicator (PST) Licensure within twelve

• (12) months of hire.

• Experience working in a consolidated center preferred.

• Communications center manager certifications, such as Center Manager Certified Program (CMCP), Priority Dispatch (IAED), and Emergency Number Professionals (ENP) is preferred.

• Possess and maintain a valid New Mexico driver's license and acceptable driving record.

Knowledge, Skills, and Abilities

Considerable Knowledge of:

• Emergency communications systems (hardware and software) including computerized 911 phone system, voice logging recorder, NCIC (National Crime Information Center), MSAG 911 (Master Street Address Guide), CAD (Computer Aided Dispatch) systems, radio systems (hardware and software), GIS (Geographic Information Systems), records management systems, alarm monitoring systems, and dispatch and call taking protocols.

• Federal, state, and local laws and regulations regarding a PSAP (Public Safety Answering Point).

• Personnel management principles and methods, including but not limited to supervision, leadership, motivation, coaching, establishing goals, conflict resolution, team building, delegation, record keeping, and effective communications.

• Public safety communication center operations, services and activities.

• Liability issues and ethical concerns related to training, supervision, and overall agency operations.

• Professional standards relating to public safety communications as well as those standards for response agencies that are relevant.

Ability to:

• Perform multiple tasks simultaneously while remaining detail oriented.

• Understand training needs to accomplish training goals.

• Be organized, manage resources, plan strategically, and manage projects.

• Understand the budget preparation and processes.

• Communicate with others and to assimilate and understand information in a manner consistent with the essential job functions.

• Make sound decisions in a manner consistent with the essential job functions.

• Make presentations to public groups, management, and the MVRDA Board.

• Investigate and analyze information/data and draw accurate conclusions.

• Read, write, speak, and understand the English language at a level adequate to perform the duties of the position.

• Work both independently and as part of a team in a fast-paced, high-pressure environment with tight time constraints.

• Communicate complex and technical information in a simple, clear and straightforward manner.

• Communicate effectively to different audiences, including elected officials, Board members, and members of the public.\

Skills in:

• Proficiency in supervising and managing a team within an emergency communications center.

• Leadership skills are essential for coordinating emergency response activities.

• Strong communication, excellent critical thinking and interpersonal skills, especially in directing and supporting coworkers, supervisors, and the public.

• Strong decision-making skills and diplomacy when handling sensitive or high-stress situations.

• Proficiency with standard office equipment, including computer and network systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook.

• Proficiency with standard office equipment, including computer and network systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook.

• Possess excellent oral and written communication skills.

• Energetic and motivated with the ability and desire to take initiative.

To view a summary of benefits offered by the City of Las Cruces,

Click here (http://www.las-cruces.org/207/Employee-Benefits)

01

I understand and accept that the position I am applying for is with the Mesilla Valley Regional Dispatch Authority (MVRDA) and not the City of Las Cruces. If hired, I will be a MVRDA employee and not a City of Las Cruces employee.

• Yes

• No

  02

  Do you have the preferred Associate’s degree in emergency management, public administration, business administration, public safety, or related field? (If you fail to include this information under the Education section of the application, you may be disqualified from the selection process.)

• Yes

• No

  03

  Do you have the preferred minimum of five (5) years of progressively responsible leadership and management experience in a public safety communications facility? (If you fail to include this information under the Experience section of the application, you may be disqualified from the selection process.)

• Yes

• No

  04

  I understand that I must possess and maintain a valid New Mexico driver's license and acceptable driving record.

• Yes

• No

  05

  Do you have the ability to obtain NCIC certification within six (6) months of hire?

• Yes

• No

  06

  Do you have the ability to obtain NM Public Safety Telecommunicator (PST) Licensure within twelve (12) months of hire?

• Yes

• No

  07

  Do you have the preferred communications center manager certifications, such as Center Manager Certified Program (CMCP), Priority Dispatch (IAED), and Emergency Number Professionals (ENP)?

• Yes

• No

  Required Question

Employer

City of Las Cruces

Address

P.O. Box 20000Las Cruces, New Mexico, 88004

Phone

575-528-3100575-528-3100

Website

http://www.lascruces.gov

Apply

Please verify your email addressVerify Email