The starting rate for this position is $21.55

The rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, the determination of your offer will reflect your skills and experience as it relates to the position.

Summary

The Medical Staff Office Manager maintains and improves medical staff functions related to credentialing and re-credentialing. This position manages the scheduling of medical staff meetings and maintains meeting minutes, and medical staff bylaws and credentials policy manual. Provides support to and assists the Vice President of Medical Affairs in the development and management of other medical staff functions and activities, including quality assessment and performance improvement, compliance with regulatory and accrediting agency standards, bylaws review and revision, and other duties as directed. Facilitates effective communication within the medical staff departments/services and between the medical staff and other areas of the medical center. Interacts with senior leaders, Medical Staff, Leadership, external credentialing, and regulatory agencies. As needed, provides support to the CEO/President, VP of IMG, and VP of Patient Care Services.

• Supports and promotes the mission and values of Covenant Health Ministry.

• Facilitates, attends, and takes minutes for Medical Staff Committee meetings monthly. Maintains committee membership, terms, and attendance rosters for each committee. Tracks medical staff issues to ensure they are addressed timely. The schedule will be somewhat fluid to account for meetings held outside of standard office hours.

• Prepares and distributes meeting materials.

• Coordinates communications of Vice President, Medical Affairs to System Medical Staff Directors and departments.

• Screens incoming calls and visitors for the Vice President, Medical Affairs, and for other Medical Staff leaders as needed.

• Coordinates the schedule for the Vice President, Medical Affairs, and other Medical Staff leadership team members and Senior Leaders as needed.

• Codes, tracks, and processes locum invoices.

• Responsible for opening and distribution of incoming mail and other materials addressed to the Vice President, Medical Affairs, and other Medical Staff leaders on a timely basis.

• Acts independently and makes decisions within established parameters on behalf of the Vice President, Medical Affairs as necessary.

• Maintains supplies/inventory for the Medical Affairs by preparing weekly store orders and purchase requisitions as needed.

• Serves as the Travel Coordinator for the Medical Affairs departments working with the travel agency to make all travel arrangements.

• Coordinates annual events for the Medical Staff.

• Assists the Vice President, Medical Affairs in the development, evaluation, improvement, and maintenance of the medical staff bylaws and credentials procedure manual.

• Assists the Vice President, Medical Affairs with provider complaints. Responsible for recording in the appropriate database and forwarding to appropriate leadership for follow-up and resolution.

• Access and appropriately manage privileged and confidential information concerning Medical Staff providers.

• Performs other related duties as may be requested or assigned by executive leadership team members.

• Assists with the completion of several annual surveys - DNV.

• Works collaboratively within a cross-functional team of credentialing and enrollment professionals to provide full-service solutions to providers.

• Facilitates initial appointment and reappointment credentialing for clinical providers including but not limited to physicians and various mid-level providers.

• Gathers compiles, analyzes, and evaluates provider-specific information based on regulatory requirements with strict attention to accreditation standards.

• Critically analyzes data to create informed recommendations for credentialing, reappointment, and privileging proceedings in conjunction with Medical Directors.

• Conducts, participates in, and maintains the development and enforcement of medical staff bylaws, rules and regulations, and policies that govern the activities of the medical staff

• Maintains all practitioner files to ensure compliance with DNV standards.

• Works collaboratively with Quality Department to establish and maintain workflows for privileging, OPPE/FPPE reporting, and other practitioner-based quality requirements.

• Reviews provider credentials information for accuracy and completeness and follow-ups with providers to obtain missing information.

• Participates in process improvement activities.

• Maintains good working relationships and open communication channels with internal and external customers including providers, specialty practices, leadership, healthcare facilities, and state and federal agencies.

• Organizes and prioritizes workload and facilitates multiple projects within assigned deadlines.

• Maintains personal adherence to professional and confidentiality standards established within the department and per legal, ethical, and internal policies.

• Performs other credentialing, privileging, and licensing duties as assigned.

• Attends meetings as assigned and participates in educational activities to keep skills up to date.

• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment.

• Maintains all required competencies and completes annual compliance courses on time.

• Performs other duties necessary to maintain the overall efficiency and continuity of the medical staff.

  Job Requirements

  Job Knowledge and Skills

• Excellent organizational skills.

• Proficient in Microsoft Office and medical staff credentialing and privileging databases.

• Strong verbal, written, and presentation skills.

• Strong interpersonal skills.

  Education and Experience

• High School diploma or GED required. Degree preferred.

• 1 – 3 years’ experience working with physicians/medical staffing office preferred.

  An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

  Working Conditions/Physical Demands

  Must p ossess the physical and mental abilities to perform the tasks normally associated with this position that involve a combination of sitting, standing, walking, bending, stooping, twisting, and reaching. Lifting/carrying frequently up to 10 pounds. Some stress is related to a high level of responsibility for quality care. The ability to speak, read, write, and understand written instructions in English is required.

  Americans with Disabilities Statement

  Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

  The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

  Standard of Business Conduct

  Every St. Mary’s Regional Medical Center employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.