Hotel:

Lexington Embassy Suites

1801 Newtown Pike

Lexington, KY 40511

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Availalbility: Full Time, Flexible, All Shifts

Starting at: $52K/annually

Summary

Join Embassy Suites UK/Coldstream as a Front Desk Manager and play a pivotal role in crafting unforgettable guest experiences.

This dynamic position serves as the heartbeat of our welcoming environment, ensuring seamless operations that reflect our commitment to excellence. As the face of our hotel, you will lead a dedicated team, fostering an inclusive atmosphere that delights every guest from check-in to departure.

Collaborate closely with departments such as Housekeeping and Guest Services, enhancing interdepartmental efficiency and elevating service standards. Your proactive approach will drive innovative solutions, positioning our front desk at the forefront of hospitality excellence.

This role offers a unique opportunity for professional growth within a prestigious brand, empowering you to expand your leadership skills and advance your career.

Join us in reshaping the hospitality landscape, where your contributions will have a lasting impact on both guests and colleagues alike.

Responsibilities

• You will oversee daily front desk operations, ensuring that all tasks are completed efficiently and to a high standard.

• We expect you to train, mentor, and manage the front desk team, fostering an inclusive and professional environment.

• You shall handle guest inquiries and concerns promptly and with empathy, providing resolutions that enhance guest satisfaction.

• We expect you to collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.

• You will maintain the accuracy of room reservations and billing processes, utilizing our booking systems effectively.

• You shall implement and monitor front desk policies and procedures, ensuring compliance with company standards and legal requirements.

• We expect you to compile and analyze reports on front desk performance metrics, using data-driven insights to drive improvements.

• You will manage inventory and ordering of office supplies for the front desk, ensuring resources are available when needed.

Requirements

• You must demonstrate exceptional communication skills to effectively interact with guests, team members, and management.

• We require you to have a solid understanding of hotel management software for efficient front desk operations.

• You should possess strong leadership qualities to mentor and motivate the front desk team, fostering an inclusive and collaborative environment.

• Having problem-solving abilities is essential for addressing guest inquiries and resolving issues promptly and efficiently.

• We expect you to manage scheduling and oversee staffing levels to ensure adequate coverage at all times.

• Your role involves implementing and maintaining standard operating procedures to enhance service quality and operational efficiency.

• It is important that you can handle financial transactions accurately, including processing payments and balancing cash drawers.

• You are tasked with conducting regular training sessions to keep the front desk staff updated on policies, procedures, and customer service techniques.

• Prior Hotel Front Desk Experience (required)

• Prior Hilton Brand Experience (preferred)

Skills

• Customer Service Expertise

• Multitasking Ability

• Conflict Resolution Skills

• Budget Management

• Team Leadership

• Problem Solving

• Time Management

• Effective Communication

• Attention to Detail

• Hospitality Knowledge

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it

✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties

✅ 401k Plans – Invest in your future

✅ Comprehensive Medical Insurance – Your health matters to us

✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!