Family Resource Home Care invites you to join our award-winning team. We are looking to hire an individual who is passionate about supporting a mission to increase the quality of life for our clients and keeps them safe and independent. Our purpose is simple, improve more lives!

Location: Liberty Lake, WA

Shift available:

Overnight shift: Sunday-Wednesday 7:00pm-5:30am

What will you do?

• Manage high inbound call volume and communicate efficiently and professionally to solve customer needs.

• Demonstrate effective use of software applications to solve customer requests such as schedule adjustments, general questions, directions, or providing basic company information.

• Maintain client and caregiver schedules by consistently updating the system and documenting all conversations thoroughly.

• Work in conjunction with the branches to aid in staffing efforts.

• Appropriately evaluate and direct inbound Client Care inquires for resolution.

• Communicate changes or exceptions in schedules to both clients and caregivers including but not limited to updates, cancellations, and shift acceptances.

• Assist and coach caregivers on Point-of-Care usage for timecard accuracy, task completion, and other shift documentation.

• Ensure quality coverage of after-hours (on-call) needs via team rotation.

• And more!

When/Where will you work?

Our Customer Service Representatives work in an office environment 100% of the time.

Are you a good fit?

Are you passionate about improving lives? That is the first clue! Ideally our CSR's have 2 years of customer service experience. As you can imagine, demonstrated problem solving and communication skills are key. And technical proficiency is a must! Experience in a call center and/or health care setting are a plus.

What Will We Offer You?

At Family Resource Home Care, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we'll shower you with perks, including:

• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.

• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!

• 10 Paid Holidays: Enjoy time with friends and family during the holidays.