About the SANS Technology Institute (sans.edu)

The SANS Institute (SANS.org), our parent organization, is the world’s largest and most trusted provider of cybersecurity training, certification, and research.

The SANS Technology Institute (SANS.edu) is the independent, regionally-accredited, VA-approved subsidiary of SANS.org, founded in 2006 to develop technically capable leaders for the information security profession. With over 2000 students enrolled in our master’s degree, bachelor’s degree and certificate programs, and annual student growth in excess of 35%, SANS.edu ranks as one of the top 5 largest graduate programs in cybersecurity and one of the top ten cybersecurity schools in the world.

The SANS.edu programs are unique, augmenting training and certification content from SANS with its own proprietary courses that develop crucial leadership and management skills. Students may choose to take most courses live at SANS training events or online through SANS’ highly recommended distance learning platform. SANS.edu does not have a campus – live courses are taught at multiple times and locations throughout the year at associated SANS training events. The school operates year-round admissions, with multiple application windows, and enrolled students progress at their own pace that is unconstrained by fixed academic semesters.

Students choose SANS.edu because of its close association with SANS instructors and courses, mixture of technical and management classes, and the flexibility of the program to fit their work and personal lives.

Join the SANS Technology Institute Team

At sans.edu, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

The SANS Technology Institute (www.sans.edu) seeks to hire a Senior Undergraduate Admissions Coordinator who will be responsible for the lifeline of the application process. This includes: assisting applicants in completing their applications, making and releasing application decisions and ensuring students matriculate into their programs. This position will focus on the undergraduate applicants while maintaining an understanding of our graduate programs. This Senior Coordinator will support the applicant journey through interaction with applicants as well as performing data input and data maintenance of applicant files. This position will report to the Assistant Director of Admissions Operations.

Key Responsibilities

• Actively manages student applicants via telephone and email.

• Thoroughly documents all interactions and updates information as collected.

• Keeps current with academic program updates and offerings.

• Advises and helps prospective students determine the appropriate program based on their goals, background, and educational history.

• Communicates in a timely and professional manner with prospective students regarding their inquiries and requests.

• Conducts review of undergraduate applications and makes decisions on undergraduate certificates and bachelor’s degree applications.

• Supports transcript review process by assisting with any transcript appeals or concerns from students, especially as it relates to the bachelor’s degree students.

• Serves as back-up to transcript evaluation for incoming transcripts.

• Represents the college to students and the general public with the highest degree of professionalism.

• Assists with ensuring the applicant journey is smooth for students, easy to understand for them, and that students progress through each phase of the journey to matriculate.

• Maintain an understanding of the funding options for undergraduate students and serves as a resource to them and the Admissions team for undergrad funding choices.

• Efficiently uses applicant portal (Slate) and student management system (Salesforce) to monitor application status and provide assistance to applicants.

• Communicates admissions decisions to applicants, collaborates with the Student Advising team in the onboarding of new students.

• Maintain an understanding of all SANS.edu program, graduate and undergraduate, to assist students in choosing the program that is right for them.

• Performs basic trouble shooting and contributes to the ongoing improvement of work processes, including learning and integrating new technology.

• Performs other duties as assigned.

Basic Qualifications

A bachelor's degree, and a minimum of 3-5 years of professional experience in customer service and/or admissions, preferably with a working knowledge of Slate and/or Salesforce. Experience in application management or overseeing admissions-related projects is highly desirable.

Knowledge, Skills, Abilities, and Personal Characteristics

• Outstanding customer service skills

• Strong oral and written communication skills

• Ability and confidence to work independently using sound judgement and discernment skills, as well as a commitment to working as part of a team

• Strong organizational and time management skills; ability to prioritize work, attend to detail, and meet deadlines

• Demonstrates the ability to multitask and problem-solve effectively in a fast-paced environment.

• Ability to process and maintain high volume of student data entry tasks and accuracy of records

• Experience working with Salesforce and/or Slate is preferred but not required

Reporting Relationships

This position reports to an Assistant Director of Admissions Operations and has no direct reports.

Work Environment

• Must have the ability to work from a home office setting

• Must have the ability to work standard business hours (M-F, 8 am – 5 pm)

• Must be comfortable with video conferencing

• Occasional overnight travel required

Equal Opportunity Employer

SANS is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $65,000-70,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

• Medical

• Dental

• Vision

• Short-Term Disability

• 401(k) with company match

• Employee Assistance Program

• Supplemental Life Insurance and AD&D

• Paid Time Off

• Company Paid Holidays

Department

SANS Technology Institute (SANS.edu)

Employment Type

US Employee | Full-Time

Minimum Experience

Mid-level

Compensation

$65,000-70,000