Are you currently working as a Insurance Client Service Advisor / Account Hander / Junior Account Executive and have experience working with large multinational and global accounts? Are you looking to take the next step up in your career as an Account Executive?

If the opportunity to work with household names as clients and develop your experience with multinational and global clients appeals, then this could be the position for you!

In this role you will work with large corporate and global clients with accountability for retention, growth and profitability.

You will join an experienced and diverse team of professionals working collaboratively toward a common goal with a focus on knowledge growth and personal development.

This role is based in our London office and will be offered on a Hybrid basis.

The Role

Client Relationship Management

• Understand your clients’ business and their risk management needs.

• Provide technical, industry and subject matter expertise where required

• Access and deploy expertise within specialist technical teams

• Build strong client relationships based on trust

• Work with the service team to deliver optimum structure, price and placement strategies

• Grow existing portfolio by identifying new from existing sales opportunities

• Work in collaboration with and provide direction to the CSE service team

Business Development

• Support the sales process to develop prospects and new business

• Actively identify opportunities on account penetration and cross selling opportunities

• Maintain a detailed knowledge of products and services offered

• Networking with other BUs and with external specialists

Placement Management

• Maintain strong working relationships with market contacts and WTW Broking Team

• Ensure transparency of agency and other commitments made to markets and clients

• Ensure compliant processing of contracts as per FCA and contract certainty requirements

• Check market presentations, client documentation and Policy coverage as appropriate

• Support programme and pricing structures to best meet client need

Operational and Service Delivery

• Deliver excellent client service, adhering to WTW policies, procedures and service standards

• Support the BU in budgeting, forecasting and tracking of revenue

• Support solutions and proposals for clients to ensure optimum client retention rates

• Development of annual client service plans

• Support the management of KPIs/SLAs to ensure targets are met

• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

The Requirements

• 3 – 5 years’ experience working in a large Insurance broker as an Account Handler / Client Advisor / Junior Account Exec on multinational / global / large client accounts.

• Strong knowledge of end-to-end renewal process.

• Experience in all major property and casualty classes and understanding of financial lines preferable.

• Skilled at building relationships with clients, prospects, associates, and external specialists.

• Strong communication, negotiation and influencing skills.

• Preferably educated to a degree level with professional qualifications of ACII or similar. This role would suit apprentices or graduates with 3 – 5 years’ experience in the industry.

Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.

What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.