Job Description :

Route To Market Account Manager - Fixed Term Contract until 16th January 2026

Global Travel (GT) operates in the unique and exclusive Travel Retail (i.e. Duty Free) sector. Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land border stores, on-board airlines, ferries and cruise ships, along with some non-retail and diplomatic sales) as well as its own unique commercial landscape (operating 24/7 across multiple languages and currencies with 200+ nationalities travelling annually).

From Bhutan to Botswana and from Venezuela to Vietnam, GT is the only market in Diageo which offers global scope and market accountability. Responsible for representing and selling Diageo products in more than 110 countries around the world, and with access to billions of potential shoppers globally, we are a strategically important market for Diageo in terms of both profit and NSV.

About the function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

In this role you will be a lead contact for one of our biggest channels in Global Travel (Route to Market Europe) which consists of a number of large European based Duty Free Wholesalers who in turn service a wide range of 2nd tier customers across Airport, Cruise, Ferries, Border Stores and Diplomatic channels. Route to Market is a complex and fascinating channel which has been on a high growth trajectory, with scope to further evolve and define our longer-term growth strategy and ambitions as well.

Key responsibilities are:

• Build and maintain strong relationships with our key 2nd tier (indirect) customers across airport / ferries / border stores / diplomat channels.

• Close management of relationship between direct and indirect customers including stock- and budget allocations and JBP deliveries.

• Secure distribution and activation agreements throughout the RTM channel

• Deliver a strong return on investment (ROI) through expanding margin, managing spend and forecasting planned activity/ spend throughout the year.

• Works collaboratively with Customer Marketing and Supply to create, execute and measure best in class activation plans to win market share in key customers.

• Own and deliver P&L targets against a full year annual operating plan (FY AOP) in line with our GT RTM ambition.

• Meticulous with volume forecasting, & processing invoice payments

• Manages the governance of trade terms execution, accountable for sales driver audit and assessment for effectiveness of spend.

• Is instrumental in feeding back insights and understanding to the business through effective M&E and work with CP&A team, Finance teams (CFM’s) and Customer Marketing Managers and executes customer plans that deliver long term sustainable growth for Diageo and our customers.

About You:

• Commercial experience at a management level within the wider Sales Organisation (including account management)

• Deep understanding of and passion for consumers, shoppers and categories

• Outstanding strategic relationship manager with ability to plan strategically with customers and link strategy into implementation

• Highly commercially aware, creative and astute with strong financial and analytical skills

• Highly positive thinker, able to create new possibilities and manage through ambiguity

• Ability to gain momentum and to drive change internally and externally

• Exhibits consistent high levels of learning agility in all aspects of role – early adopter of new ways of working and platform changes

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level!

Feel inspired?

Then this may be the opportunity for you!

Worker Type :

Regular

Primary Location:

1HQ

Additional Locations :

Job Posting Start Date :

2025-01-28

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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