Job Number 24117496

Job Category Housekeeping & Laundry

Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Do you have a passion for Housekeeping and providing exceptional cleanliness and service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Floor Housekeeper to join our team.

As Floor Housekeeper you will:

Be a key member of the Housekeeping team within the hotel, reporting to the Executive Housekeeper and their Assistant Manager.

Key tasks you will carry out:

• Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards.

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

• Assist Housekeeping management in managing daily activities.

• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

• Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments.

• Communicate issues to next shift.

• Complete required paperwork.

In general you will:

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

What we’re looking for:

You will have previous experience of working within a hotel Housekeeping team at a similar or entry level position.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you!

Please note that this position requires current right to work status in the UK and sponsorships are not provided.

In return for your hard work, we give you…

• Service Charge

• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!

• £5 breakfast when staying in any of our European hotels

• Discounted food & drink in restaurants and bars at Marriott International hotels

• Discounts for your friends and family

• 28 Holiday days (increasing with length of service)

• Paid breaks and free meals on duty

• Employee Assistance Program

• Company Pension Scheme

• Cycle to Work and EyeCare schemes

• Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories

• Wellness and mental health programmes

• Amazing staff parties & activities

• Length of Service and monthly recognition awards and gifts

• World class training and development

• Unlimited career opportunities (internationally and locally)

• …and much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.