Client Relationship Management

• Understand the clients’ business and risk management needs and look for solutions to deliver those

needs through the provision of ongoing service

• Understand, apply and where necessary explain the BU policies and procedures

• Establish and maintain active relationships with our clients and retail WTW offices

• Provide technical, industry and subject matter expertise where required

• Draw on expertise within specialist technical teams within the BU and across the Group for clients as

required

• Liaise with clients and build strong relationships.

• Determine appropriate solutions, structure, price and placement strategies that meet the clients’

needs and deliver profitable business for a range of clients.

• Grow existing portfolio by identifying new, and/or existing opportunities.

Business Development

• Responsibility for supporting the drive of the sales process and business area practice activity in

relation to winning, retaining and developing profitable new clients in conjunction with our retail

offices

• Develop and maintain a pipeline of prospects including research, initiation of contact, meetings,

responding to RFPs, new business presentations, accurately maintaining CRM database in order to

create and convert sales opportunities. This again is to be undertaken in conjunction with our retail

offices

• Respond quickly and accurately to new business introductions

• Actively identify opportunities to work with colleagues across the business to capitalize on account

penetration and cross selling opportunities

• Develop and maintain knowledge of relevant products and services offered by WTW• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

• Work closely and maintain working relationships with key market contacts as required

• Ensure transparency of agency and other commitments made to carriers and clients

• Manage compliant processing of contracts as per FCA and contract certainty requirements

• Assist with loading of data into the relevant WTW Systems

• Check policies, market presentations and client documentation as appropriate

• Assist with and design programme and pricing structures to best meet the client’s needs based on

knowledge of the client, the insurance market and industry sector proposition

• Deliver optimization of revenue from new and existing clients using the full range of appropriate

placement channels and markets for the specific client segment of the business

Operational and Service Delivery

• Lead and deliver the end-to-end ongoing client service, adhering to standardized policies, procedures

and service standards

• Support the BU in accurate budgeting, forecasting and tracking of revenue

• Deliver high levels of client service in line with standard operating procedures

• Manage client pricing to ensure each client meets agreed target profitability levels

• Proactively develop appropriate solutions and proposals for clients to ensure optimum client

retention rates

• Communicate effectively with clients, associates, markets and others where appropriate to maximize

service delivery levels

• Development of service plans that define the engagement and timing of engagement with the client

• Manage KPIs/SLAs to ensure targets are met

• Ensure adherence to Group policies, procedures and all regulatory requirements

• Provide feedback on corrective action required to retain clients or enhance process performance,

actively supporting the implementation of any actions that are put in place.

Qualifications

• Preferably ACII qualified or working towards the ACII qualification

• Preferably educated to degree level or relevant industry experience

• Experience in healthcare placements including complex, multi layered accounts

• UK, US and International healthcare placement experience preferred

• Proven track record of delivering high levels of client service

• Existing healthcare insurer relationships

• Experienced at new business sales process and track record of converting prospects to clients

• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and

external specialists• Strong communication, negotiation and influencing skills

• Holds all regulatory licenses, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines.