Network Capability Product Manager

Job Req ID: 35629

Posting Date: 7 Aug 2024

Function: Brand and Marketing

Unit: Consumer

Location:

One Braham (4140), London, United Kingdom

Salary: Competitive with great benefits

London, Birmingham or Bristol

3 days in the office/ 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters

We have started a journey to make EE the flagship brand for our Consumer business by bringing the biggest broadband provider in the UK and the biggest mobile provider in the UK together to create New EE.

Our ambitions for New EE are significantly higher than creating the biggest connectivity provider in the country. We want to redefine the role of EE to become the most personal and customer focused brand in the UK, and help our customers get the most out of technology. We want to do more for our customers and drive significant growth in new categories such as consumer electronics, gaming, security, insurance, and financial services.

As Network Product Manager you will focus on building out a long-term strategy that meets our business and customer needs. Working out how our mobile network can play its part in achieving our overall ambition.

Exploring new and existing mobile network features from our new 5G SA networks to eSIM to AI; you’ll get to understand the technology that will transforms how people will live, work and play then work how out the productise it in a meaningful way for Consumers.

This role will also be responsible for delivering the product strategy, to achieve world class product experiences, and for turning them into attractive and profitable products/propositions to win in the market, connecting more people and devices in the households we serve.

As Product Manager you’ll collaborate very closely with other teams to deliver seamlessly on our vision for EE. It will be a key part of the role of the Product Manager to work very closely with our Network, Digital and other Consumer teams to drive a higher share of households with both mobile and broadband from EE, and to work closely with the New Verticals Team to ensure growth in adjacent services.

The mindset and focus of the collaboration must always be to optimise the total experience for customers and households across all products

What you’ll be doing

• Support the development of the vision and strategy for the mobile network ensuring differentiation and monetisation of the services based on customer insights, current and future technological trends, and strong partnerships

• Collaborating with senior stakeholders and aligning vision of our mobile network

• Lead and execute a range of workstreams in the implementation of product management vision and strategy

• Identify new products or enhancements to existing products by understanding and analysing user needs and business challenges

• Acts as the customer champion, obsessing over customer experience. Represent the customer voice for the products in your area, working closely with the propositions team and technical and delivery teams to define, build and launch exceptional new products and services

• Look forward for opportunity; Working with 3rd parties to explore new products and features that enrich our Network offering

• Create and develop high quality work for product roadmaps and product schedules

• Accountable for the creation, alignment and delivery of the product(s) roadmap

• Ensure that prototypes and product discovery techniques are used to ensure products and features progressed have the best chance of success

• Collaborate with analytics and delivery teams, and interfaces with cross functional stakeholders e.g. executives, sales, delivery functions, network teams, procurement, legal, and customer success teams to deliver

• Create business cases for product development and roadmaps

• Contribute towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy

• Ensure accurate and formal product documentation such as feature sheets and user guides.

• Ensure the roundedness of product requirements deliver against the goals, and has clear OKR’s to measure success, understanding and improving performance

• Accountable for ensuring that product performance is managed and opportunities to improve identified

• Ensure that the product complies with the necessary regulations and laws by engaging the appropriate experts from across the business

• Responsible for product experience and customer journeys for their product(s) to drive customer satisfaction, and commercial outcomes

• You may also be asked to work on other Products across the Mobile Product team as technology and business demand evolves

The skills and experience you will have under your belt

• Strong problem solving and critical thinking skills

• Ability to communicate with impact

• Strong marketing and product experience

• Result-driven and a track record of delivering customer and commercial outcomes

• Use of insights to inform decision making

• Good strategic and commercial product skills with some experience of developing product strategies

• Good experience in product development and management

• Good stakeholder management skills and experience in partner engagement

• Experience from the telecoms industry or relevant product experience (ideal)

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target performance bonus

• Life Assurance

• Pension scheme if you pay in 5% BT will pay in an additional 10%

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• 50% discount for friends and family on EE SIM only plans

• World class training and development opportunities

• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.