Description

At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is continuing to build a high paced and lean European team to implement and expand Flex capabilities across key segments of the European business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Operational Excellence Program Manager.

You will drive performance across our AMZL operations. You will be responsible for improving KPI metrics across the network with high-impact and visibility changes. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will focus on cost, customer experience, and delivery partner experience, both in daily execution and suggesting long-term step-function improvements.

The ideal candidate will be able to demonstrate success in a program management or operational role within a highly operational and technology focused environment.

Key job responsibilities

• Responsible for daily delivery quality, cost, and customer experience for AMZL delivery stations

• Deep dive intra-day and intra-week tends and create action plans to address operational issues in coordination with Delivery Stations, partner teams, and Field Ops.

• Deploy process improvement initiatives at a network-wide level to drive improvement in input and output metrics.

• Identify opportunities to automate/optimize existing Flex / AMZL processes to increase effectiveness.

• Feed learnings and trends into weekly planning, organizational staffing, and scheduling needs.

• Own taking proactive steps to ensure that best practices are shared across OE org.

Basic Qualifications

• A degree

• Experience with data and knowledge in Excel and SQL

• Experience driving process improvements

• Experience with planning, creating standard work, and performance metrics

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

• Written communication skills including document writing to drive process change

Preferred Qualifications

• Bachelor's in Engineering, Operations or related field

• Experience leading process improvement through Lean, Kaizen, and Six Sigma

• Knowledge in Python

• Knowledge of transportation / logistics / platform-based delivery programs

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).