Job Information
The Salvation Army Northwest Division HOPE Village Client Aide in Longview, Washington
DescriptionDEPARTMENT: Social Services POSITION TITLE: HOPE Village Client Aide STATUS: On Call SCOPE OF POSITION: Within the HOPE Village Emergency Housing Program, the "Client Aide is responsible for completion of various assigned tasks including, but not limited to: Gate duty, shower and laundry management, resident well checks, living unit clean outs, groundskeeping, assisting with security rounds. The "Client Aide works closely with residents of the HOPE Village Program. Whether providing basic needs services or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Coordinator. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals. Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of a video monitor. Assists HOPE Village Site Manager with orientation for clients upon entry. Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem-solving; organize own work; present material properly and accurately document activities. Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs, and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances. Respond to and provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities. Maintain statistical records, reports, logs, files, and other required documentation. Work cooperatively with other Salvation Army staff and programs. Given the critical nature of duties associated with this position, ensures timely reporting for duty. Ensures that all required forms and reports are maintained in the prescribed format. Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures. Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults. Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook. All other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: An ability to engage with diverse populations in a respectful and culturally responsive manner. Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity. Successful completion of periodic retraining and re-approval are required for continued employment. Complete safety orientation and comply with L/I requirements regarding chemicals and hazardous waste. Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities. An ability to engage with diverse populations in a respectful and culturally responsive manner. Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity. Self-starter, persuasive, and compassionate. Understanding of basic conflict resolution. Detail-oriented - highly organized -multitaske