Assistant Manager, Kohler Experience Center West Hollywood

Work Mode: Onsite

Location : Onsite - Los Angeles, CA

Opportunity

The Assistant Store Manager leads the showroom team to create an exceptional and gracious experience for our clients and helps drive business to exceed sales goals. They serve as a role model for our Sales Designers in sales generation and world class service by prioritizing the customer experience first and consistently implementing the Kohler Signature Store’s Premium Client Service standards. They utilize training materials and resources to educate the team on product knowledge, help improve selling skills and to achieving personal business goals. The Assistant Store Manager helps create and ensure a positive team environment where all associates are treated fairly and equitably with dignity and respect.

Specific responsibilities include client development and sales generation (50%), Sales Design team training and development (25%) Store operations (15%) and outside business development (10%).

Competency profile includes:

The Assistant Store Manager works in partnership with the Store Manager to organize, plan and implement strategies for day-to-day operations. This includes employee management, customer satisfaction to showroom maintenance.

Excellent communication, organization and leadership skills. Can set clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.

Exceptional critical thinking skills to creatively identify challenges and develop action plans in a timely manner.

Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

Promotes a positive working environment where there is trust, cooperation, accountability, safety and equity.

Upholds our customer service principles by coaching staff on their successes and challenges and reinforcing positive selling behaviors.

Trains and develops to ensure the sales team is fluent in all aspects of product knowledge across our multiple brands and available services.

Has high personal integrity that promotes the positive selling culture of KOHLER.

Is skilled in relationship and team building. Supports in the development of a high-performance culture through motivating the Sales Design team to meet assigned sales and productivity goals.

Knowledge of the plumbing industry preferred but not required.

Reports directly to Store Manager, daily and occasional contact with the design trade, contractors, distributors, and Kohler Co. Corporate Departments.

Specific Responsibilities

Sales Generation

• Achieve Sales- and Service-related Metrics

• Achieve monthly Sales Orders, sales mix of all department and brands offered, and Shipped Sales goals based on showroom location.

• Achieve personal showroom goals in KOHLER Services (BDS and Installation).

• Score of 4 or better on NPS scorecard through Salesforce.

• Receive consistent positive reviews on Google and Yelp.

• Conversion rate of 30% of Personalized Quotes to order.

• Achieve Selling Process Steps

• Accurately qualify and concisely communicate how The KOHLER Signature Store can meet customer’s needs through proper information gathering and listening.

• Edit product assortment to provide ease of purchase.

• Provide Personalized Kohler product spec decks to customers.

• Follow-up on all outstanding quotes.

• Ensure Salesforce opportunities are updated consistently.

• Efficiently provide solution-driven designs in 3 or less meetings.

• Close the sale within the Store; avoid losing to the competition.

Promote

• Yourself!

• The KOHLER Signature Store points of differentiation.

• Kohler Co. family of brands; Kallista, Robern, and Ann Sacks.

• In-Store and In-Home Consultation programs for design projects.

• In-Store events by attending and actively promoting the benefits of shopping in our showroom.

• Installer referral programs.

• Promote new product introductions and sales promotions.

• Maintain client relationships

• See sales through to completion.

• Resolve customer issues quickly and clearly communicate the steps taken.

• Follow up with thank you, new product introductions and requests for referrals.

Manage time by

• Coordinating selling floor time and customer appointments with staff and other Store resources

• Maintaining task lists to ensure consistent daily operations of the showroom.

• Communicating needed office time to Store Manager

Training and Development

Maintain

• The growth and development of the team through ongoing product training and positive service behaviors.

• Provides at the moment coaching to support positive behaviors.

• Takes the time to explain the why’s behind new initiatives and processes.

• Stays current on any internal and external trends that can affect the business.

Promote

• Encourages curiosity from the team around new products, promotions and campaigns.

• Openness and flexibility to new information and ideas.

• Celebrates the success of both the individual and the team.

• Participate in

• Actively pursues new learnings and takes the initiative to share for the betterment of the team.

• Participate in any updated in-person and virtual trainings.

• Store Operations

Maintain

• 100% compliance with Standard Operating Procedures and Policies & Procedures.

• All voice, in-person and electronic correspondence with a sense of urgency

• Customer quotes, sales orders, detailed change orders and related paperwork with high level ofdetail.

• Sales tools, resources, collateral and overall cleanliness of the Store.

Promote

• Team atmosphere by assisting colleagues’ customers in their absence.

• Sister businesses and total Kohler Co. portfolio of brands.

• Constructive feedback to Store Manager on all customer comments.

• Suggestions for store improvement, product development and client services.

Participate in

• On-going product and service training.

• Staff meetings.

• Outside Business Development

Maintain

• Personal Selling Plans with a minimum of 15 active accounts.

• Trade relationships with a minimum of 5 outside calls per month.

• Relationship with the local Kohler Co. branch manager to maximize productivity of outside calls.

Promote

• Designer and Custom Trade Programs.

Participate in

• 4 non-Showroom initiated trade events and design work shops throughout the year.

Skills/Requirements

• Candidate will possess 3-5 years of previous high-end retail sales experience or management experience in a customer service-related field. Undergraduate degree or proven experience specializing in interior design preferred.

• Must possess strong verbal and written skills, and successfully complete the Kohler Certification program.

• Needs to be capable of creating and communicating product and / or design solutions in a timely manner and articulate why to buy from The KOHLER Signature Store.

• Career path for this job function may lead to a Store Manager once metrics and appropriate business development standards have been achieved.

We will consider applicants requiring sponsorship for this opportunity.

The hourly range for this position is $25.00 - $31.25. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.