director of customer service.

• louisville , kentucky

• posted july 11, 2024

job details

summary

• $90,000 - $110,000 per year

• permanent

• bachelor degree

• category office and administrative support occupations

• referenceAB_4568785

job details

A client of ours in the manufacturing industry located in Louisville, Kentucky is seeking a Director of Customer Service to join their team. This position is responsible for the overall management of the inside sales and customer service departments, ensuring excellent customer service is provided to all customers. This role will plan, coordinate and oversee the daily activities of the department. This is a full-time permanent opportunity offering a competitive salary and benefits package.

salary: $90,000 - $110,000 per year

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Establish positive professional relationships with customers to resolve complaints and order issues.

• Oversee customer issues and ensure effective and long-term problem resolution.

• Resolve escalated service issues for customers.

• Product line maintenance such as additions, deletions and price adjustments.

• Manage customer forecasts and ensure on-time deliveries with appropriate lead times.

• Monitor product life cycle of customer items.

• Ensure customer satisfaction with on-time, in-full deliveries to contribute to the Company's performance.

• Compile and analyze product data, inventory levels and other metrics.

• Create a successful team environment that encourages collaboration, reliability, and optimal performance.

Skills

• Inside Sales

• CUSTOMER ORDERS/SALES

• Inventory Control

• Customer Service

• Manufacturing

Qualifications

• Years of experience: 5 years

• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

DN

danielle nallia

• +1 859 219 0603 (tel:+1 859 219 0603)

• danielle.nallia@randstadusa.com