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Job Summary

This position pays $17.20 per hour with $4.57 Health and Welfare (H&W). Responsible for operating a multi-line switchboard effectively by meeting the necessary requirements by VA Medical Center.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate a government provided E-Private Branch Exchange switchboard with 28 central office trunks, 24 FTS trunks, 24 IT trunks for 1800 telephones and respond to calls in acquired order.

• Operate paging system for hospital pagers and overhead paging system.

• Make various daily announcements as requested by Veteran Affairs (VA) staff.

• Gather patient information as requested.

• Retrieve inpatient roster from Emergency Room.

  Additional Responsibilities

• Retrieve Gains and Losses Report from Emergency Room. Receive a regular published listing from various departments regarding on-call staff and direct calls to those locations.

• Act as a liaison between the Membership Services and the Medical Center, monitoring 24 code green alarms, and 4 manually activated burglar/code green alarms.

• Act as a liaison between the Medical Center and electrical contractor, monitoring fire emergencies and following code red procedures. Respond to walk-up traffic with requested information as to the location of patients, clinics, and offices.

• Respond to code blues.

• Maintain Lost and Found log and tag all articles.

• Direct courier deliveries of candy, flowers, etc. to the appropriate department.

• Clean and sanitize work area(s) after every shift.

• Complete Shift Report and log all codes that occurred during shift.

• Perform other responsibilities as assigned.

  Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• 1 year experience in a high demand and fast pace environment preferred.

• Must be able to obtain a VA security clearance.

  Knowledge, Skills and Abilities

• Ability to operate a PC with functional knowledge of Microsoft Office, primarily Microsoft Word and Excel, as well as Windows graphical users’ interface. Possess basic typing skills.

• Working knowledge of medical staff and departments.

• Ability to read, write and receive written and/or verbal instructions. Must be able to speak clearly and understand verbal and written communications.

• Excellent verbal communication skills for interfacing with customers.

• An individual who can relate well to people at all levels of an organization.

• Ability to add, subtract, solve practical problems, and deal with a variety of variables in situations where limited standardization exists.

• Must be able to work all shifts.

  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Co-Jobs@servicesource.org

Fort Worth, Texas

(571) 455-8541

Tx-jobs@servicesource.org

Newport News/Fort Eustis, Virginia

(757) 503-1222

FtEustis-jobs@servicesource.org

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

VAMDDC-Jobs@servicesource.org

Northern Virginia/Quantico/Washington, DC – Food Services

(571) 455-0195

Jobs-VA-FoodService@servicesource.org

St. Louis, Missouri

(314) 202-9199

Stl-jobs@servicesource.org

Boyers, Pennsylvania

(571) 455-8541

Boyers-jobs@servicesource.org

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Jobs-NCKY@servicesource.org

Florida

(727) 538-7370

Jobs-FL@servicesource.org

DE, PA, MD and TX

(302) 765-1259

Jobs-DEPAMDTX@servicesource.org

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here (https://www.servicesource.org/contact-us) to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in more than 10 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, the organization serves more than 31 ,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

What we do