Job Description

An employer is seeking a Technical Business Analyst/Technical Writer for a contract opportunity that has the ability to work from home out of Louisville, Tampa, Charlotte, or Austin area. This candidate will join a systems engineering team and assist with the documentation of the team's processes and updates to their internal systems. This individual will work out of a ticketing system and work on

specific projects where documentation is in need of updates. Once they have gathered the ticket information they will then schedule meetings and work with the developers to understand the change then update it for all users within the organization. Their workload and needs will vary based on project priorities so they will need be a strong team collaborator and self-motivated. Once hired, training will be completed however, it would be very helpful if this individual had previous experience working out of a ticketing system which is where they will manage their project work load and any knowledge of the telecommunications industry. The targeted pay for this position will be between $40-48/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

- 2-4 years of Technical Writing experience Strong documentation skills

- Experience supporting a IT Development/Agile team basic understanding of systems and how they work (Server, Databases)

- Experience working with SharePoint, PowerPoint, Visio, MS Office

- Understanding of ticketing systems these are the integration documents they will be using to create the documents and diagrams

- Strong communication and collaboration skills able to work with developers to gather information on processes understand of technical acronyms Experience creating data flow diagrams

Confluence/Chalk Experience Atlassian tool documentation

Understanding of ITIL practice

Salesforce experience this is Spectrums CRM all of the data they are using comes from this null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.