Job Summary:

Under general supervision, this position will create, test, adjust, and update technical documents, literature, and videos to support field technicians with maintenance, repairs, troubleshooting and diagnosis of all J.B. Hunt equipment. The incumbent also provides assistance to technicians when technical issues arise. Acts as a subject matter expert in all areas of tractor and trailer maintenance and repair and may act as a mentor to junior staff. Typically engaged in specialty projects. This position has the possibility to work across multiple shifts including nights and/or weekends.

Job Description:

Key Responsibilities :

• Evaluate current and future training needs for technician personnel

• May mentor, train and/or onboard new and existing employees

• Coordinate with vendors for advanced troubleshooting as needed

• Assist with a weekly department wide publication

• Conduct time studies and research repair times

• Answer calls and/or emails to assist maintenance technicians in a call center environment, as needed, when technical questions arise both during shift and after hours; diagnose and propose solutions to reported problems

• Teach and assist field technicians with technical diagnostic equipment such as the Insite Computer

• Develop scripts and deliver technical troubleshooting training videos

• Review and adjust manufacture's technical repair instructions to target and/or streamline training

• Create, communicate, and monitor equipment repair campaigns through internal system

• Create or locate training classes or videos that will enable the technicians to maintain a high level of proficiency with technology advancements

• Create, adjust, maintain, and update technical literature and documentation (e.g., equipment manuals, technical bulletins, etc.) within the approve training database Maintain advanced knowledge and skills in all technical aspects of repairing and troubleshooting JB Hunt equipment, including attending courses provided by JB Hunt or vendors to learn new technologies or changing maintenance procedures

Qualifications:

Minimum Qualifications :

• High School Diploma or GED equivalent with 3-5 years of related experience and/or training in electronic engine, transmission or reefer repairs; willingness to work across multiple shifts including nights and/or weekends.

Preferred Qualifications:

• 5 years of experience and/or training in heavy tractor and/or automotive repairs

• Proficient communication skills (written and verbal) effectively

• Ability to document information and make quick decisions

• Ability to excel in a fast-paced environment

• Ability to work both individually and as a team

• Proficient computer skills

• Experience in truck/automotive industry

• Extensive experience in electronic engine, transmission and reefer repairs

• Fluent in diagnostic software

• Proficient Organization skills

• Proficient time management skills

• Ability to work with under minimal direction

• Travel up to 20%.

Education:

High School (Required), GED (Required)

Work Experience:

Technical Writing, Transportation/Logistics, Maintenance

Job Opening ID:

00543051 Sr Equipment Technical Specialist (Open)

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.