The opportunity

Delaware North Parks and Resorts is searching for a customer-service focused seasonal Front Desk Clerk and relief Night Auditor to join our team at Shenandoah National Park in Virginia. Working in an exciting, fast paced environment, you will never have a dull day at work. If you are interested in being responsible for night auditor and front desk duties, apply to join our collaborative team today.

You will work two nights at Skyland and two nights at Big Meadows Lodge

Pay

$18.25 - $18.25 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

• Weekly pay

• Free shift meal for local team members or free daily meals available for team members in employee housing

• Employee discounts - 30% off most items

• Referral bonus – earn $200 for each eligible referral

• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties

Life in Shenandoah National Park

Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails.

• Low-cost, recently updated dormitory housing available for $100/ week including utilities and wi-fi, and free daily meals available

• Free rides to Luray for team members living in employee housing

• Shared fire pit area for use in dorm area

• Meet guests and fellow team members from around the globe

• Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding

What will you do?

• Run night audit function, reconcile credit card payments, input sales and manual sales sheets, understand guest folio, explanation of billing and how to make any needed corrections

• Review pending advance deposits and charges, check guests in and out of the hotel efficiently

• Quote room rates and room package information, post charges for in-house accounts

• Complete shift closing, drop cash and check payments, securing the bank at all times and follow proper cash handling policies

• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations

• Check and balance the daily figures, post room and tax charges on guest accounts

More about you

• No high school diploma or GED required

• Previous experience in cash handling

• Previous experience in customer service environment is beneficial

• Good communication skills; ability to communicate with guests and team members

• Basic math skills; ability to accurately handle money and count change

• Experience using Microsoft Excel

• Drivers licence and transportation to drive to work-site required

Shift details

Overnight

Monday to Friday

Weekends

Who we are

Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It’s a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.