account manager/call center.

• macon , georgia

• posted 3 days ago

job details

summary

• $14 - $15 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4560051

job details

Randstad has a Client that is dedicated to providing exceptional customer service through their advanced call center operations, and we are seeking a skilled Call Center Account Manager to join their team. The ideal candidate will have a minimum of 2 years of experience in Call Center/account management within a call center, exceptional phone etiquette, and a proven ability to build and maintain client relationships. Key responsibilities include overseeing service delivery to meet or exceed client expectations, resolving client concerns promptly, and developing strategic account management plans. The role also includes collaborating with call center teams, managing client onboarding, and working with staff on best practices. We value excellent communication, problem-solving skills, and proficiency in CRM software and Microsoft Office. Join our dynamic and supportive team to enjoy opportunities for professional growth. To , send your resume ASAP

salary: $14 - $15 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

• Client Management: Build and maintain client relationships through effective communication.

• Service Oversight: Ensure call center services meet or exceed client expectations.

• Issue Resolution: Address and resolve client concerns promptly.

• Performance Monitoring: Track and report on account performance metrics.

• Strategic Planning: Develop and execute account management plans aligned with company and client goals.

• Team Collaboration: Coordinate with call center teams to ensure they meet client requirements.

• Client Onboarding: Manage the onboarding process for new clients.

• Contract Management: Oversee contract negotiations and renewals.

• Training: Take constructive feedback on best practices and phone etiquette.

• Feedback Implementation: Collect and act on client feedback to improve services.

• Reporting: Maintain accurate records of client interactions and performance.

4o

The essential functions of this role include:

• working in a smoke free environment

Skills

• Entering Data

• Basic Computer Skills

• Telephone Etiquette (2 years of experience is required)

• Active Listening

• Time Management

• Customer Service

• Data Collection

• Customer Relations

• Office Support

• Call Center (1 year of experience is required)

• Account Management (1 year of experience is required)

• Account Reconciliation

• Transcribing Notes

• Answering Phones (2 years of experience is required)

• Problem Solving

• Decision Making

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

CS

christopher stephenson

• +1 478 471 1050 (tel:+1 478 471 1050)

• Christopher.Stephenson@randstadusa.com