JOB REQUIREMENTS: Customer Operations Coordinator ID 2025-4037 # of Openings 1 Category Customer Service/Support Job Description At Terso, we strive to be pioneers in RFID technology and provide the perfect inventory management solution for our customers. This requires an incredible team comprised of individuals whose talents are unmatched and who all aim to achieve astounding things. What we do is important, but who we are is essential. Our Customer Success team plays a critical role in implementing our existing and custom solutions. If you love solving problems on the fly and building relationships with others, please apply. This is an exciting opportunity to join our dynamic team as a Customer Operations Coordinator. JOB OBJECTIVE: The Customer Operations Coordinator reports to the Manager, Customer Operations as a key position within our Customer Success Team where our vision is to partner with our customers and act as one team. One team where our customers\' successes are our own, and our employees are empowered to create exceptional customer experiences. The Customer Operations Coordinator acts as a key resource in the ongoing operations of the customer success department. This role works closely with all members of the customer success department, as well as cross-functionally with production, shipping, procurement and sales to offer support and troubleshooting to resolve internal and external problems. This position also helps in driving efficiencies, quality and continuous improvement to the overall operations of the Customer Success Department. CORE DUTIES: Customer Service and Support Responsibilities 1. Support Customer Success Managers with order processing, customer correspondence and other ad hoc reporting or customer needs to ensure customer success and satisfaction. a. SO/Quote Creation i. Accessories ii. Tradeshow Orders iii. Units / Professional Services - when CSM is out b. CS Inbox & Order Inbox i. Logistics Troubleshooting ii. Looping in correct people for customer questions iii. Asset information and Shipping Details (Units and Accessory Orders) iv. Customer Inquiries v. Asset information vi. Shipping Information vii. Shipping Delays viii. Order Delays ix. Order correspondence 2. Process returns, obtain approvals and any other necessary information related to the return. a. RMAs i. SharePoint ii. Available dates iii. Communicating with customers iv. Communicating with Production v. Managing uncompleted b. SRTs i. Creation ii. Communicating with Production iii. Working with Accounting for cleanups 3. Demonstrates a high level of emotional intelligence and builds trust with partners, end users and team members. Prioritizes relationships and customer success and actively seeks feedback. a. Customer Calls b. Filling in as point person when CSM is out c. Tradeshow... For full info follow application link. We are proud to be an Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C39FB73D641E4E15