Description

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times.

Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Basic Qualifications

Graduation in any specialization from a recognized university.

Excellent communication skills (written and verbal) in language.

Ability to communicate correctly and clearly with all customers.

Good comprehension skills – ability to clearly understand and state the issues customers present.

Work successfully in a team environment as well as independently.

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.

Excellent typing skills.

Demonstrates an ability to successfully navigate websites.

Demonstrates a proficient knowledge of email applications.

Preferred Qualifications

Proficiency in Advanced Excel (pivot tables, vlookups).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.