Why SoftwareOne?

At SoftwareOne, we highly regard individuals with a demonstrated ability to provide consulting and guidance to customers, using standard methodologies, to effectively implement our solutions and fulfill their business needs. We are seeking someone who can consistently follow our established standards while also bringing fresh perspectives to the table. Your drive and adaptability in a fast-paced environment will play a vital role in your achievements.

Inclusion and Collaboration

We are devoted to building an inclusive and collaborative work environment. We firmly believe that diverse teams build better outcomes and drive innovation. We encourage applicants from all backgrounds and abilities to apply and encourage you to bring your outstanding perspective to our team.

SoftwareOne is a global software and cloud solutions provider that helps companies with migration, modernization, and optimization. With 8,900 employees in 90 countries, SoftwareOne offers a portfolio of 7,500 software brands. Based in Switzerland, it is listed on the SIX Swiss Exchange as SWON.

Visit us at https://www.softwareone.com/en

The role

As a Customer Success Manager - Japanese Speaking, you will:

• Drive and accelerate the adoption of our services by advising customers on optimized practices for using SoftwareOne and/or partner solutions.

• Align with Sales and Solution Sales teams to identify and act on up- or cross-selling opportunities.

• Conduct onboarding sessions for customers, providing insights into SoftwareOne's service scope, support process, handling blocking issues, and tools.

• Conduct regular business reviews with customers, offering insights on service usage and performance, and finding opportunities for optimization.

• Drive Monthly Active Usage for all EA/CSP customers and deliver workshops to improve customer engagement.

What we need to see from you

To be successful in this role, you'll need:

• Full-time work rights in the Philippines.

• Ability to commute to our office in Makati City 4 times a week.

• Full professional proficiency in Japanese and English.

• A minimum of 1 year of relevant experience.

• Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews.

• Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops.

• Analyzing data and generating reports to gain insights on service usage and performance, and find opportunities for optimization.

Job Function

Field Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com .

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.