Job Information
SoftwareONE Enterprise Account Manager in Makati City, Philippines
Why SoftwareOne?
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.
The role
Account Manager provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. This role implements and executes the account strategy. The AM develops & identifies new sales leads.
Role and Responsibilities
Take ownership on the customer experience
Ensure the timely and successful delivery of our solutions
Drive proactive new Sales, Renewals, and overall Opportunity Management
Providing customer services remotely
Manage day-to-day customer and partner requests
Track and forecast of defined account metrics / KPIs and financials .
What we need to see from you
Functional Skills:
Account Management-Skilled
Focuses on building relationships with existing clients to transform them into key strategic accounts.
Nurtures these relationships to either retain the clients' business or grow opportunities within the client.
Account Planning-Awareness
Develops strategic plans to improve value-driven relationships with customers.
Maps out the process of closing a deal to retaining and growing the relationship.
Cross-Selling-Skilled
Encourages the purchase of an additional related product or service to an existing customer.
Supplements or complements the purchase and provides additional benefit to the customer.
Sales Methodology-Skilled
Implements the organisation's philosophy or framework of selling services and solutions to customers.
Understands how to approach each phase of the sales process.
Sales Platforms-Skilled
Processes daily sales tasks using the SWO’s CRM and preferred sales platform.
Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process.
Observes and updates the weekly forecast and checks daily bookings.
Sales Prospecting & Qualification-Skilled
Develops a strategic approach for identifying new business opportunities.
Engages these opportunities continuously until it either goes cold or leads to a sale.
Upselling-Skilled
Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.
Value based Selling-Skilled
Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.
Building Relationships-Skilled
Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.
Customer & Market Orientation-Skilled
Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.
Financially Savvy-Awareness
Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.
Negotiation-Skilled
Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.
Job Function
Field Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.