Job Description

This is an extraordinary opportunity for an individual with the experience and passion to help develop the next generation of Oracle NetSuite Project Managers and have a direct impact on the practice. As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this role is primarily responsible for our global Consulting Delivery enablement programs. Customer Success Enablement supports newly hired and, experienced Consultants, Project Managers, Client Management, Technical Account Managers, Trainers and other Customer Success/Professional Services employees and NetSuite Partners. This post is central to acclimating new hires to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, and guiding our customer engagement methodology and business processes.

As a member of the Oracle business unit, this position is responsible for facilitating learning initiatives for our Customer Success Consulting Delivery team; ensuring consistent delivery and experience across locations and in collaboration with the larger Enablement Organization. You will collaborate with business partners and conduct needs assessments to identify strategically aligned learning and development initiatives, lead the design and development of training courseware in a variety of delivery modes (e.g. instructor-led training, self-paced training, virtual, blended), work with SMEs and business partners to collaborate in content creation, as well as providing input on measures regarding business impact and effectiveness of deployed learning solutions. Additionally, you will complete our continuing education strategies including the consulting and business skills program.

The Enablement Lead will help oversee new Project Managers’ preparation for entry into the practice and support continuing education initiatives. Such activities include conducting workshops, developing and maintaining learning assets, handling learning tools, and applying feedback and evaluation mechanism to drive learning outcomes.

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs. You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them. Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations.

Career Level - IC3

Responsibilities

Responsibilities:

• Conduct virtual, in-person, or hybrid training sessions and meetings as vital to effectively deliver learning outcomes and drive business objectives

• Team with multiple collaborators to define measurable learning objectives and goals, present solutions/plans, then develop content to execute on the architecture

• Collaborate with fast-paced, high volume enablement and other operations teams to develop innovative content

• Ensure content and learning path alignment across various Enablement Programs

• Partner with the organization to identify and advocate for their specific enablement needs

• Conduct needs assessments and feedback efforts with key customers

• Deliver instructor-led and virtual training to program participants

• Communicate effectively with a diverse subject matter authority (SME) group, extracting pertinent information then redefining that content into digestible pieces

• Drive program and participant success; investing in the success of the team and going above and beyond

• Motivate individuals to succeed through impassioned leadership, coaching, and creativity

• Work effectively and cross-functionally across the organization; earning trust and establishing links throughout

Ideal Candidate:

• Consultative approach to identifying, assessing, and prioritizing requirements

• Excellent customer management skills with the ability to work in a global, team environment

• Experience in project management and/or training users on ERP, financial, or accounting systems is desired. Knowledge of NetSuite a plus

• Strong presentation, training and group facilitation skills

• Solid project management skills – able to multi-task, excellent time management, organization, and prioritization skills with the ability to handle and meet tight deadlines

• Proactive approach and desire to launch and efficiently implement new initiatives

• Demonstrated knowledge of instructional design and adult learning principles desired

• Passionate about university recruiting and entry level talent

• Ability to create and track metrics

• Outstanding communication skills; presentation, written, verbal, listening, and influencing

• Bachelor’s degree or equivalent experience of recognized professional level

• Willing to work North American business hours

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer