Job Information
RELX INC Sales Support Analyst III in Manila, Philippines
The Sales Support Administrator II/III provides administrative support to internal sales customer. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, etc. to improve service and sales productivity. They also assist as fist level support on team reports and data analysis.
Accountabilities:
Advance Knowledge on SSA Critical Task, someone who has developed expertise on Order Processing is a must.
Perform end-to-end process and provide support to sales reps queries.
Will perform quality audit to make sure that all orders processed are correct and accurate
Perform internal audit on all LNIP- RTIS orders processed by GOTC
Doing adhoc task such as sending/monitoring weekly, monthly report.
Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
Diagnose and Analyze billing issues regarding customer's account
Lead monthly catch up per segment with BU and team huddles (as needed)
Requires breadth and/or depth of skills in a range of processes, procedures and systems
Requires in-depth knowledge of department processes and procedures
General Responsibilities
Support key metrics tracking for the sales and services organization
Record account related activity in appropriate internal systems
Ensure data integrity and quality across key reporting systems to provide consistency of data
Manage daily account and customer maintenance, as required
Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency
Document relevant operations process workflow
Doing root cause analysis, troubleshooting with the issues involved in the customer’s account
Works autonomously within established procedures and practices. May act as a lead, coordinating the work of others
Qualifications:
Bachelor’s degree in any field
Order submission or Data Management expertise in Salesforce and GCRM for more than 3 years
Strong problem-solving skills with great attention to details in Contract Management experience is an advantage
Well-developed verbal and written communication skills (essential)
Can work seamlessly with other departments, management and external customers
Ability to Analyze data from various sources and produce reporting
Strong Time Management skills, very decisive and results oriented with the ability to work under tight deadlines
Workload management
Ability to quickly adapt to varying client and/or project demands
Team player and flexible to step into whatever role is needed to provide excellent customer service
Ability to drive results
Additional for internal applicants:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.
RELX INC
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