Description:

Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for a personable Team Leader – Guest Service Center (Telecommunications) who will assist the Guest Service Manager in ensuring the efficient internal and external communications for both guests and colleagues at all times.

In this role, you will be handling guests and employee inquiries in a courteous and efficient manner and is expected to act proficiently in all aspects of emergency procedure and maintain professional discretion. As a team leader, you will also be responsible in supervising the performance of other associates in the department and delegating them with appropriate duties and responsibilities.

Qualifications:

Ideal candidates would have held a similar role in reputable hotels, and shall possess the following qualities:

· Highly-developed communication and customer relations skills

· Working knowledge of different computer applications, OPERA system and PABX system

· In-depth understanding of Travel and Hotel industries

· Passion for working with people

· Fluency in other international language, other than English, is an advantage

Primary Location: PH-0-Manila

Organization: Grand Hyatt Manila

Job Level: Full-time

Job: Guest Services

Req ID: MAN001420

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.