This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6971263 Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote!

Position Title: [Care Management Support Coordinator II]

Location: [Remote]

Anticipated Start Date: [03/31/2025]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [6 Months Contract]

Job Type: [FULL TIME (\>=30 HRS WEEKLY)/PART TIME (\< 30 HRS WEEKLY)], [CONTRACT TO HIRE], [REMOTE]

Pay Range: [\$17] - [\$19]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Call Center Experience.
• Experience in the healthcare industry (e.g., medical office, medical assistant, customer service in a healthcare setting.

Job Description:

Position Purpose:

The Administrative Care Coordinator supports administrative care management activities by performing outreach, answering inbound calls, and scheduling services. This role serves as a key point of contact for members, providers, and internal teams to resolve issues while ensuring compliance with state and regulatory guidelines.

Key Responsibilities:

• Conduct outbound calls to members to assist with care plan follow-ups, provide educational resources, and address scheduling concerns.
• Answer inbound inquiries from members and providers, explaining care plan procedures and available resources.
• Facilitate connections between members and health plan or community resources to enhance service quality.
• Support onboarding activities, including sending welcome letters, program materials, and related correspondence.
• Maintain accurate, non-clinical member records in compliance with policies and regulatory requirements.
• Identify and refer members to available benefits and local resources to address Social Determinants of Health (SDOH) needs.
• Work collaboratively within a cross-functional call center team to provide timely and efficient service.
• Perform other administrative and support duties as assigned.

Education & Experience:

• High School Diploma or GED required.
• 1-2 years of experience in a related role.
• Call center experience with a strong focus on customer service preferred.
• Experience in the healthcare industry (e.g., medical office, medical assistant, customer service in a healthcare setting) is a plus.

Skills & Qualifications:

• Strong communication and customer service skills.
• Ability to navigate multiple computer systems efficiently.
• Detail-oriented with strong organizational skills.
• Experience with call center metrics such as Average Handle Time (AHT), Service Level Agreement (SLA), and Quality Assurance.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapoli , IN with an Offshore Development Center in Hyderabad, India, BCforward\'s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruitin