Description:

Technical Skills:

• Proficiency in data migration tools and software.

• Familiarity with Windows and macOS operating systems.

• Basic understanding of network configurations for data transfer.

  Attention to Detail:

• Accurate data transfer is critical; meticulous attention to detail is a must.

• Ability to follow standard operating procedures for consistent results.

  Customer Service Skills:

• Strong interpersonal skills to provide white glove service to hospital staff.

• Patience and empathy when dealing with end-users.

  Time Management:

• Efficiently handle a high volume of devices while meeting deadlines.

  Flexibility:

• Adapt to changing priorities and urgent requests.

Top Skills Details:

1.Data Migration and Transfer:

• Extract data from old devices, including files, applications, and settings.

• Transfer data to new laptops, ensuring compatibility and integrity.

• Verify that all critical data (such as patient records, administrative files, and software configurations) has been successfully migrated.

• Troubleshoot any data transfer issues promptly.

2. Hardware Setup and Configuration:

• Unbox and set up new laptops for end-users.

• Install necessary software and configure settings according to organizational standards.

• Test hardware components (e.g., keyboard, touchpad, display, connectivity) to ensure functionality.

• Provide user training on basic laptop usage and data access.

3. White Glove Service:

• Prioritize customer satisfaction: As a critical support role for a hospital and its offices, you'll provide white glove service to end-users.

• Communicate professionally: Interact with hospital staff, clinicians, and administrative personnel courteously and effectively.

• Address user concerns: Be responsive to questions, troubleshoot issues, and ensure a smooth transition.

• Maintain confidentiality: Handle sensitive patient information with the utmost care and adhere to privacy regulations.

Additional Skills & Qualifications:

Location: On-site at the hospital and office locations. (This is a multi-location project)

Schedule: Full-time, with occasional flexibility for urgent tasks. (Start times could vary due to office hours)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.