Scope and Purpose

To assist in the overall management of site operations for Parkville Apartments a 49 unit private market non-subsidized property; Thomas Jefferson Homes a 25 unit private market non-subsidized property; 601 Jeff a 1 unit private market rate rental unit and Race St a 1 unit private market rate rental unit. Above all else, the spirit of teamwork and cooperation with other team members will not only improve the job you do, but enhance the entire work experience.

Duties and Responsibilities

General Administration:

FFollowing-up on delinquent accounts and pursue collections in accordance with established procedures.

MMaintain tenant files and related documentation.

Showing vacant apartment utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner.

Check references and other information on resident application through agencys approved credit and criminal investigative services.

Complete Rental Agreements.

Prepare reports in accordance with established procedures.

Complete move-in and move-out reports, and send move in and move out packages to Accounting Department for permanent filing and disbursement of security deposits.

Address resident concerns in a professional manner.

Maintain a waiting list per established procedures.

Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.

General Repair and Maintenance Including Grounds Maintenance:

Monitor maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate.

Make sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.

Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.

Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.

Conduct property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.

Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc.

Ensure security activities by communicating with security personnel regarding specific problems, and participating in knock and talk, as needed.

Maintain community-owned materials and tools in a neat and orderly manner at all times.

Tenant Relations

Assist in counseling residents who are not complying with the terms of the lease, and concerning delinquent payments.

Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation.

Supervising Personnel:

Supervision of maintenance is required for this position.

Working Hours:

This is a Full-time position. 35 hrs/wk.

Skill Requirements

Knowledge of Agencys policies and procedures, particularly as they pertain to property management.

Knowledge of Department of Housing and Urban Development (HUD) and IRS rules and regulations that apply to property management.

Knowledge of laws and standard s that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.

Basic knowledge of building maintenance, fire prevention and liability reduction principles.

Knowledge of basic office practices, procedure, and equipment.

Knowledge of the principles of management and supervision.

Knowledge of the operation of the Agencys computer system and software.

Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibilit requirement.

Knowledge of Basic English in order to communicate verbally and in writing.

Knowledge of mathematic sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.

Ability to maintain required records such as tenant files, vacancy reports, etc.

Ability to procure goods and services in accordance with the Agencys procedures and in keeping with the assigned Operation Budget for the property.

Ability to read and interpret policies and guidelines in order to make sound decisions.

Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.

Ability to use basic office equipment such as telephone, fax, copier and computer.

Ability to communicate verbally and in writing.

Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.

Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.

Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.

Skilled in analyzing situations in order to identify problems and offer possible solutions.

Skilled in communicating with all ty