Introduction

As an IT Security Specialist, you will apply your cyber security knowledge and skills to defend our SOC and clients from increasingly complex and persistent cyber threats. You will be using our advanced and industry leading security tools and products and following robust security operations processes and procedures.

Working with a team of security professionals from our SOC at Markham, you will be involved in security deployment and integration activities, device management, policy management, security operations, infrastructure operations, event analysis and triage, service-level reporting, and other security services related tasks.

Your role and responsibilities

• Primarily work as part of IBM SOC infrastructure team, operating, supporting, and maintaining the SOC infrastructure to serve our clients.

• Perform steady state management of various cloud and network sec weurity solutions such as Next-gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management, etc.

• Work with the broader team to define and support security architecture, processes, procedures, governance, operations, and reporting of SOC IT infrastructure in a hybrid, multi-cloud, environment.

• Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.

• Manage security vulnerabilities and perform patching and upgrades on security systems and platforms.

• Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within defined Service Level Agreements (SLAs).

• Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.

• Follow IT service management processes including Change, Incident, and Problem Management.

• Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.

• Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.

• Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.

• Effectively interface with IBM governance teams, handle escalations related to the team’s services, and ensure high level of customer satisfaction.

Required technical and professional expertise

• English Fluent (verbal and written).

• Minimum 2-3 years experience in a Security Operations role.

• Canadian federal government security clearance Level 2 - Secret (or the ability to achieve)

• Experience working with various operating systems including Windows, Linux, and RedHat OpenShift.

• Broad knowledge and experience with cloud security solutions, using cloud native security controls and tools (Azure, AWS, GCP, IBM), and solutions.

• Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).

• Experience following IT Service Management processes using ServiceNow.

• In-depth understanding of hybrid, multi-cloud, IT environments.

Preferred technical and professional experience

• Bachelor's degree in Computer Science/Information Technology.

• Cybersecurity Training from a recognized University or College.

• Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).

• Technical certifications, product and vendor specific certifications.

• Experience working with service management tools such as ServiceNow.

• Experience in project management and coordination.

• Client facing experience supporting large scale solutions.