UP Health System – Marquette

Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are: In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off / Extended Illness Bank package for full-time employees Employee Assistance Program – mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Opportunities for education and training through partnership with Duke LifePoint Healthcare And much more…

Position Summary:

The Client Service Representative is responsible for delivering high quality service for all client inquiries. This includes giving out test results, requesting additional information for completion of registration, billing, testing, result reporting, canceling/crediting tests, and investigating reported problems and implementing solutions.

Reports to: Supervisor, Lab

FLSA: Non-exempt

ESSENTIAL FUNCTIONS:

Utilizes excellent customer service skills at all times

Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients.

Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems.

Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.

Assists with client billing. Communicates price changes to clients.

Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team.

Minimum Qualifications:* Minimum Education High School Diploma or equivalent required. Associates degree in laboratory sciences preferred.*

Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Skills Certifications: ASCP or equivalent preferred

Minimum Work Experience 1 year laboratory experience (Preferred) 1 year customer service experience (Preferred)

Job: *Administration/Clerical

Organization: **

Title: Client Service Representative

Location: Michigan-Marquette

Requisition ID: 7467-10156