Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative all levels to support the office in Harrisburg.

Final candidate will be hired into appropriate job title and salary based on education and experience.

Salary range is $18.49- $28.39/hr.

Hours are Monday-Friday 8:30am-5:00pm

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Coordination of Personnel and Functions:

• Coordinates front office staff in performance of daily functions.

• Attends billing/insurance meetings and customer relation trainings when appropriate.

• Provides training to new staff and acts as a lead resource.

• Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.

• Registration:

• Obtains and verifies demographic, financial and guarantor information.

• Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.

• Collects co-payments & payment for services properly verifying insurance.

• Completes bank deposit slip and ledger sheet for cash payments.

• Telephone Responsibilities:

• Answers the telephone promptly, with a clear focus on customer service.

• Returns phone calls to patients as directed by providers-documents in patient record.

• Takes message from the patient for the providers.

• Transfers calls regarding medical concerns to appropriate clinical personnel.

• Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

• Administrative/Office Support:

• Review and correct financial system error reports on a daily basis and as needed.

• Generates & send letters to patients as directed by the providers.

• Faxes documentation to requested parties.

• Customer Service:

• Works with patient to resolve problems.

• If unable to resolve the problem, directs the patient to the Manager.

• Respects the privacy and confidentiality of patient information.

• Observes and facilitates patient throughput and notifies appropriate chain of command.

• Completes other duties as assigned

Patient Service Representative:

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.

Patient Service Representative II

Required:

• High School graduate or equivalent required.

• Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility required.

• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.

• Accuracy and attention to detail are extremely important.

• Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.

Preferred:

• Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.

• Knowledge of Medicaid, Medicare and private insurances plans.

• Knowledge of insurance verification systems.

• Previous team leader or supervisory experience Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting

• Act 33

• Act 34

• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran