As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.

Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.

Are you passionate about delivering exceptional guest experiences and leading a dedicated team? Join our team as a Club Lounge Supervisor and play a key role in providing world-class service to our valued guests!

Your day to day

· Lead and develop a team to deliver an outstanding customer experience in our Club Lounge.

· Oversee the storage, timely replenishment, and efficient management of food and beverage products, ensuring minimal waste.

· Supervise daily Club Lounge operations, ensuring staff are well-informed about IHG Rewards members, repeat guests, and VIPs to offer a personalized experience.

· Manage VIP amenities and cashiering activities during your shift, maintaining smooth and seamless operations.

What we need from you

Are you refined, personable, knowledgeable, proactive and meticulous?

The successful candidate will need to demonstrate these behaviours every day, whilst having a working experience in an environment focused on guest service within a luxury brand. You'll also have excellent guest relations, beverage knowledge of wines, beers and spirits; and previous experience in a supervisory position.

Candidates must also have:

• Ongoing availability to work rostered regularly as rostered, between 6am and 10pm including weekends and public holidays, and

• Have the legal right to work in Australia in a permanent role without limitation or restrictions. Eg: No student visa or working holiday visa employment restrictions.

• Hold a current (1) Responsible Service of Alcohol (RSA) certification and (2) Food Handling Certificate.

What you can expect from us

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free duty meal daily from staff canteen

• Laundered uniform supplied

• Paid birthday leave - hip hip hooray!

• Paid parental leave

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• A massive colleague discounts platform for all your favorite brands and retailers

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.