About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your day to day

You will be supervising the hotel's R&B venues and In Room Dining operations to ensure the achievement of the established food and beverage quality and guest service standards, and the departmental revenue and profit goals.

Key Responsibilities:

• Supervise all Restaurant & Bar personnel during shifts to ensure smooth operations.

• Address guest complaints promptly and professionally.

• Collaborate closely with the R&B Operations Manager, keeping them informed of any F&B issues as they arise.

• Organize shift-related documentation, including pre-shift reports, daily training topics, and requisitions for beverages, food, and sundries.

• Manage workforce on daily basis through the time management system.

• Ensure that all staff consistently meet established service standards through ongoing training and development.

• Monitor and assess the service skills of staff, providing retraining and reinforcing food quality and service standards as needed.

• Conduct regular check-in conversations with team members to foster a positive work environment.

• Train staff and implement R&B Standard Operating Procedures to maintain excellence in all areas.

What we need from you

Required Skills –

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office

Problem solving, reasoning, motivating, organizational and training abilities

Qualifications –

Diploma in Hospitality Management or equivalent.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. You will be exposed to the IHG myFlex program with greater flexibility at work. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.