Description We are offering a contract-to-permanent employment opportunity for a Customer Service Representative in Memphis, Tennessee, 38119, United States. As a Customer Service Representative, you will play a crucial role in our company's operations by handling customer inquiries, processing applications, and maintaining customer records with precision.

Responsibilities:

• Manage customer inquiries through phone and email communication

• Efficiently process customer credit applications

• Maintain and update customer credit records with attention to detail

• Monitor customer accounts and take necessary actions

• Capture and review dealer advertising across various platforms including websites, search engines, social media, radio, TV, newspaper, etc.

• Apply program guidelines to ensure adherence to advertising standards

• Utilize Microsoft Word, Adobe Acrobat, and other necessary software for day-to-day operations

• Learn and adapt to new instructions for meeting production goals and deadlines

• Think creatively and critically to solve problems

• Exhibit excellent written and verbal communication skills with proper grammar and spelling

• Demonstrate basic-to-intermediate computer proficiency, especially with Microsoft Word and Adobe Acrobat. Requirements • Proven experience working as a Customer Service Representative or a similar role in a call center.

• Proficiency in using computer software and systems related to call center customer service.

• Exceptional ability to process customer claims accurately and efficiently.

• Excellent communication skills, both written and verbal, for effective interaction with customers.

• Demonstrated ability to handle high-stress situations and maintain composure.

• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

• Strong problem-solving skills and the ability to make decisions quickly.

• Proven track record of meeting or exceeding customer service targets.

• Excellent interpersonal skills with the ability to build rapport with customers.

• Availability to work in shifts, during weekends, or holidays as per the call center schedule.

• High level of patience and empathy towards customers' issues.

• Ability to remain detail oriented and courteous with customers at all times. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .