Job Description Summary:

Job Description:

The Access to Care Coordinator (ATCC) is responsible for welcoming, screening, and assisting initial patients into Community Health Center; focusing on insurance eligibility as well as community resource needs. The ATCC is responsible for scheduling new patients, both in person and over the phone on a daily basis. The ATCC works with the site directors and office managers to develop new strategies for the recruitment of new patients, and offers outreach in different locations throughout the community, conducting education on health care access and providing information about the scope of our services. The ATC workers attends and presents at the Integrated Care Meetings and identifies resources as indicated. In addition, the ATC worker conducts outreach to secure resources for patients as needed and coordinates provision of those resources with the care team.

ROLE AND RESPONSIBILITIES

• Participation in the ATC phone queue to assist in scheduling all patients new to CHC.

• Offer outreach in different locations and settings throughout the community, conducting education on health care access and providing information about the scope of our services.

• Collaborate with the site directors and office managers to develop new strategies for the recruitment of new patients.

• Assist the client in establishing a primary medical and dental home, register and provide an orientation to the practice.

• Screen patients for the eligibility of public assistance programs including Medicaid, Medicare, AHCT/QHP plans, and other community resource programs they may be applicable.

• Ensure that follow up and final determination is completed for all applications.

• Collaborate with staff to provide total and complete care to our patients.

• Participate in ongoing trainings and education to ensure compliance with state policies and regulations.

• Full-Time, including some weekend and evening hours as needed. Travel to other CHC sites is required on a regular basis.

• Attend Integrated Care Meetings at their assigned site(s). Conduct follow up from ICM as needed.

QUALIFICATIONS

Required Skills and Education

• Minimum one year experience in Human Service field required.

• Associates degree required. Commensurate work experience may be substituted for education.

• Excellent communication & interviewing skills.

• Excellent customer service skills

• Basic computer expertise including data entry, word processing.

• Understanding of policy and regulations regarding public assistance programs, (Medicaid, HUSKY, Medicare and SAGA, AHCT)

• Effective math skills and attention to detail required.

• Employees must have a current driver’s license with a clean driving record at time of hire and throughout employment.

• Ability to travel to community events/activities and CHC sites outside of “home” location

• Written and oral bilingual fluency in language spoken by our patient population (for example, English/Spanish or English/Polish) required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

1. Combination of sustained periods of sitting at keyboard, walking and stair climbing

2. Minimal lifting and carrying activities

Work is both office-based and community-based.

ADDITIONAL QUALIFICIATIONS

Excellent verbal communication skills required due to sensitive nature of patient discussions and high level of external liaison activity. Excellent customer service skills are expected and required for both in person and phone interactions.

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of Meriden

City:

Meriden

State:

Connecticut

Time Type:

Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.