Dir, Event Services

Job Reference Number: 17593

Employment Type: Full-Time , Onsite

Segment: Dining & Events

Brand: Constellation

State: Florida (US-FL)

About Constellation Culinary Group

Constellation Culinary Group is part of Elior’s Dining & Events segment, where we believe that business dining shouldn’t have to mean “business as usual.”

For more than three decades, we’ve maintained a commitment to creating fresh and affordable restaurant-quality food for our business partners — backed by dedicated management and detail-oriented service you just can’t find elsewhere in the industry

The Role at a glance:

Constellation Miami is seeking a Director of Service, a pivotal role aimed at delivering unparalleled events through top-tier hospitality. The Director will be at the forefront of each event, ensuring seamless execution and an exceptional experience throughout the event. This role involves comprehensive management of event dynamics, focusing on the meticulous orchestration of food and beverage service by overseeing the dedicated staff. The ideal candidate will possess a deep understanding of luxury standards and demonstrate proficiency in managing all facets of event logistics and client interactions to create memorable occasions. Luxury experience is required.

What you'll be doing:

• Develop, train and mentor staff and conduct performance evaluations of Banquet staff, to help groom staff to make more accountable in their roles, and captain events

• Work in tandem with event management staff to provide operational and staffing flow for events, across all of Florida

• Monitor staffing levels to minimize cost and increase productivity. Recommend staffing needs according to business levels and communicate with Temp agency in regards to staffing for additional personnel needs.

• Manage a dynamic staffing team and support their efforts to ensure systems, process and requirements are being met.

• Monitor staffing levels to minimize cost and increase productivity. Recommend staffing levels to minimize cost and support the communication with agencies regarding staffing for additional personnel needs.

• Develop necessary training programs for all Service associates to ensure consistent, high level service is being offered

• Manage the development and establish personnel action plans to recruit and hire service staff to meet business demands. This will be done in conjunction with the TA team.

• Oversee and support the staff booking process, through in house staff as well as temp agencies.

• Support the management of the catering software as it pertains to staffing.

• Collaborate with the staffing teams to assign captains for events.

• Effectively and proactively communicate with GM on all business or staff related issues daily.

• Complete special projects as directed by the Executive Management team.

• Support the process of keeping accurate and current reports on all staff.

• Create appropriate service plans for events, owning larger events and supporting staffing team on generating captains packs and Oversee event assignments.

• Oversee the creation and distribution of all pertinent paperwork to captain in advance of events.

• Present at functions/events to ensure timeliness and conduct of staff; as well as service output, ensuring event success.

• Must have strong administrative and technology skills.

What we're looking for:

Must-haves:

• At least five years of experience coordinating food service events and staffing levels.

• Excellent communication skills and experience communicating with both hourly staff and company executives.

• The ability to manage in a diverse environment with a strong focus on client and customer services and satisfaction.

• Experience with and knowledge of all Microsoft Office suite applications.

Nice-to-haves:

• ServSafe and/or HACCP certification

Salary

Salary: $90,000 - $100,000K

Our Benefits:

• Medical (FT Employees)

• Dental

• Vision

• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity

• Discount Program

• Commuter Benefits (Parking and Transit)

• EAP

• 401k

• Sick Time

• Holiday Pay (9 paid holidays)

• Tuition Reimbursement (FT Employees)

• Paid Time Off

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.