Overview

About Us: When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated to being the heart of innovation to transform cardiovascular care.

At Cordis, we’re teammates, not just employees. We embrace an empowered and one-team culture where teammates are inspired to unleash their full potential. With diverse teams on a global scale, we believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients.

If you love a challenge and are ready to have a direct, transformative and positive impact on the lives of millions, then Cordis is just the place for you. We are the people behind the people who keep saving lives.

Job Summary:

As a member of the Revenue Operations Team, responsible for managing both back-office and level 1 pricing-related support to deliver a seamless customer experience. This role focuses on resolving customer inquiries, improving processes, and ensuring operational efficiency through proactive problem-solving and collaboration with internal teams.

Responsibilities

• Serve as the primary point of contact for customer support inquiries, providing professional and accurate information.

• Investigate and resolve customer issues by identifying root causes and implementing effective, long-term solutions.

• Respond to level 1 support on pricing and contracting inquiries.

• Manage back-office tasks such as order processing, issue research, and error correction to ensure data accuracy and compliance.

• Document all customer interactions and transactions in the case management system to maintain accurate records and support operational transparency.

• Run and analyze reports to identify trends, address errors, and recommend process improvements for enhanced efficiency.

• Collaborate with cross-functional teams to resolve pricing discrepancies and improve customer satisfaction through streamlined processes.

• Escalate complex issues to level 2 support or relevant departments while ensuring timely resolution and communication with customers.

• Monitor and maintain team performance metrics, contributing to continuous improvement initiatives and operational excellence.

• Act as a backup within the back-office support team, stepping in during high workloads or team absences to ensure seamless operations.

Expected Areas of Competencies:

• Advanced Microsoft Office skills, particularly Excel, Access, Word, and PowerPoint

• Knowledge in CRM systems, phone queue management systems, and ERP systems preferred.

• Ability to communicate effectively and collaborate with cross-functional teams.

• Ability to work in a fast-paced, deadline-driven environment.

• Excellent problem-solving, analytical, and quantitative skills with ability to identify and resolve issues efficiently.

• Strategic thinker with the ability to work independently and collaboratively.

• Apply advanced knowledge of company policies, procedures, and systems to independently complete a wide range of assignments.

• Proven track record of delivering exceptional customer service and resolving complex issues effectively.

Qualifications

• 2+ years of experience in a customer support or technical support role, or related field.

• Bachelor’s degree in Business, Communications, Computer Science, or related field preferred. Combined education and experience will be considered.

• Medical Device experience preferred

• Must have experience running and analyzing reports

• Ability to travel domestically estimated 15% travel

#LI-JB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Cordis is proud to be an equal opportunity employer and is committed to providing equal opportunity for all teammates and applicants. At Cordis, our teammates all bring different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our teammate’s points of view are key to our success, and we believe inclusion is everyone's responsibility. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

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Job Locations US-FL-Miami Lakes

ID 2025-3421

Category Sales

Position Type Regular Full-Time

CORDIS is proud to be an equal opportunity employer, values diversity in all its forms is and committed to fostering an inclusive work environment. We are committed to advancing our culture of belonging, where all teammates feel seen, heard, and appreciated and encouraged to be their authentic selves. Our team is invested in attracting, retaining and growing top talent. Our Teammates are the core of our innovation and success. Cordis is an inclusive, engaging place to work and grow a career. CORDIS is committed to offering reasonable accommodations, upon request, to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact GlobalHR@Cordis.com