Tracking Code 2156-437 Job Description WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice. Shares responsibility for management of day-to-day operations of Discovery Attorneys within the WilmerHale Discovery Solutions group. Manages Discovery Attorneys through use of 1v1 meetings, timely and constructive feedback and coaching. Actively participates in performance management responsibilities for the group. Coaches and mentors Discovery Attorneys to provide strategic and tactical legal eDiscovery advice and counseling to other firm attorneys working on client matters. Serves as an in-house expert in many aspects of eDiscovery, particularly with respect to document review, review management, and related review workflow technologies. Manages workloads of Discovery Attorneys to ensure balance and consistent productivity levels of all team members. Collaborates with and assists WHDS Directors and other WHDS Managers in implementing firm and departmental operational excellence and strategic growth initiatives involving the Discovery Attorneys. Proactively supports client service by engaging in the firm's service excellence and matter management initiatives. Ensures Discovery Attorneys are providing quality service to internal members/departments of the firm, as well as to external clients and vendors, by displaying professionalism via electronic and print correspondence, over the telephone, on video and in-person and by encouraging an atmosphere that rewards a "can-do" attitude. About the Role Manages the day-to-day function and performance of the Discovery Attorney group. Provides individual feedback and coaching to support service delivery expectations, including through regular, frequent 1v1 meetings with Discovery Attorneys. Together with other WHDS Managers, provides ongoing guidance and direction to Discovery Attorney group. Enables and supports an environment of exceptional service by Discovery Attorney team members, which includes definition and demonstration of processes, measurement of adherence to these processes, and attainment of defined objectives. Suggests process improvements. Serves as a trusted resource and escalation point for Discovery Attorneys. In collaboration with other WHDS Managers, identifies performance concerns to ensure they are addressed quickly. In coordination with other WHDS Managers and Legal Personnel, manages personnel issues to ensure compliance with Firm policies. Assists with the development of personnel-related policies; implements and communicates firm policies and procedures to Discovery Attorneys. Generates, analyzes, and actions reports on a weekly basis relating to Discovery Attorney work including, for example: hours; matter-based staffing; utilization; realization; historical trends; quality; and productivity. Works with other WHDS Managers and other firm personnel to develop, adapt, and troubleshoot reports. Actively participates in annual evaluation process for Discovery Attorneys (in coordination with other WHDS Managers and Legal Personnel); coordinates with WHDS Directors and Legal Personnel on collection and preparation of evaluations, determination of performance ratings, and establishing compensation/bonus amounts. Participates in the delivery of evaluations to Discovery Attorneys. Assists in man